About this role.
Cloudbeds is seeking an Associate Billing Specialist to support customers and internal teams with billing and subscription inquiries. This fully remote role involves handling billing tickets via email and phone, managing exit interviews for cancellations, and collaborating across departments to resolve subscription-related issues. The ideal candidate has prior billing support or customer service experience, strong attention to detail, and fluency in English and Spanish. This position offers an opportunity to work with a global team transforming hospitality technology.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
2/5Pace & Pressure
3/5Autonomy Level
2/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Team,
I am excited to apply for the Associate Billing Specialist position at Cloudbeds. With my background in billing support and customer service, I am confident in my ability to manage subscription inquiries and resolve issues efficiently. I possess strong attention to detail and have experience handling sensitive billing situations with professionalism.
What draws me to Cloudbeds is your innovative approach to transforming hospitality and the opportunity to work with a diverse, remote team. My fluency in English and Spanish allows me to communicate effectively with a wide range of customers. I am eager to contribute to your billing team and help enhance the customer experience.
Thank you for considering my application. I look forward to the possibility of joining Cloudbeds and supporting your mission.
Sincerely,
[Your Name]
Sample interview questions
I would first listen empathetically to understand the issue, then apologize for any inconvenience. I would investigate the error in our system, correct it promptly, and ensure the customer is informed of the resolution. If necessary, I would offer a credit or compensation based on company policy.
In my previous role, I managed subscription renewals and cancellations using Salesforce and Zuora. I was responsible for updating billing information, processing refunds, and ensuring accurate records. I also collaborated with the finance team to reconcile discrepancies.
I use a triage system to assess urgency and impact. High-priority issues like payment failures or account suspensions are addressed first. I also set clear expectations with customers on response times and update ticket statuses to track progress.
I noticed a recurring issue with double charges for add-on services. After analyzing ticket data, I discovered a glitch in the upgrade process. I documented the issue and worked with the product team to implement a fix, which reduced related tickets by 30%.
I am passionate about technology in hospitality and admire Cloudbeds' global impact. My experience in billing support and my bilingual skills make me well-suited to assist diverse customers. I enjoy problem-solving and continuous improvement, which aligns with your team's goals.
What Makes Us Unique
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 – but we’re just getting started.
How You’ll Make an Impact:
As an Associate Billing Specialist, you will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries. You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone. Additionally, you will collaborate across departments to identify and resolve subscription-related product bugs/issues. By analyzing trends and contributing to process improvements, you will enhance the overall customer experience while maintaining accuracy in subscription records.
Our Billing Team:
Our Billing Team thrives on collaboration and problem-solving. We work together to tackle unique challenges, improve processes, and ensure a seamless subscription-related experience for our customers. People who are detail-oriented, proactive, and passionate about providing exceptional customer service will feel right at home on this team.
What You Bring to the Team:
- Address billing and subscription inquiries, escalating complex issues when necessary.
- Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
- Resolve delicate customer billing situations, including compensation requests.
- Gather details for credit and refund requests and handle finance-related inquiries.
- Analyze billing ticket trends and propose improvements to enhance the customer experience.
- Contribute to billing support articles and tutorials to expand internal and external knowledge base.
- Participate in task-force projects and assist with the end-of-the-month processes as needed.
What Sets You Up for Success:
- Previous experience in billing support, subscription management, or customer service.
- High attention to detail and a proven ability to make high-stakes decisions.
- Strong written, verbal, and analytical skills with excellent problem-solving abilities.
- Confidence in declining requests while taking accountability for decisions made.
- Familiarity with billing or subscription management procedures.
- Commitment to continuous improvement and learning new skills.
- Strong time management and organizational skills.
- Proficiency in Excel/Google Sheets.
- Fluent in English and Spanish
Bonus Skills to Stand Out:
- Google Data Studio is a plus
Shift: Monday–Friday, 06:00 AM–3:00 PM UTC
#LI-DL1 #LI-REMOTE #LI-DL1
What to Expect – Your Journey with Us
Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it, and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays – enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome – A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
