About this role.
TripleTen, an award-winning online technology school, is seeking a Customer Support Specialist to assist students from LATAM and Brazil throughout their learning journey. This fully remote role involves answering questions via chat and email, supporting student guidance teams, and managing large volumes of information. The ideal candidate is trilingual in English, Spanish, and Portuguese, customer-oriented, and comfortable with basic IT and programming concepts. The position offers a fixed schedule, performance bonuses, free access to TripleTen courses, and the opportunity to grow within an international team.
Role DNA
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Job Complexity
3/5Pace & Pressure
3/5Autonomy Level
2/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Customer Support Specialist position at TripleTen. With native fluency in English, Spanish, and Portuguese, I am uniquely equipped to support students across LATAM and Brazil. My background in customer service, combined with a foundational understanding of HTML, CSS, JavaScript, and Python, allows me to troubleshoot technical issues while delivering compassionate support. I thrive in dynamic remote environments and am passionate about helping learners achieve their goals. I would love to contribute to your mission of transforming lives through technology education.
Sample interview questions
I would first listen empathetically to understand the frustration, then calmly acknowledge the issue and reassure the student that I will help. I break down the problem into small steps, provide clear guidance, and verify they understand each part. After resolving, I would follow up to ensure they feel confident and supported.
In my previous customer service role, I managed live chats and emails simultaneously. I used a ticketing system to categorize issues by urgency and impact. For example, a student unable to access their final exam would take priority over a general course recommendation. I also set clear response-time expectations so students knew when to expect follow-up.
I am comfortable with a fixed evening shift and would organize my day accordingly. I would create a dedicated workspace and establish a consistent post-work routine to unwind. Maintaining a clear separation between work and personal time is essential, and I would ensure to use my lunch break and rest periods effectively.
I have a solid foundational knowledge of HTML and CSS, and I can create basic web pages and format content. I have also taken introductory courses in JavaScript and Python, which helps me understand common student questions and provide basic troubleshooting. I am comfortable guiding students to resources for more advanced problems.
I would use clear, concise language and avoid slang or idioms that could be confusing. I am also mindful of cultural nuances, such as formal vs. informal tone, and I adapt to each student's preference. By actively listening and confirming understanding, I ensure that every student feels respected and valued.
Description
TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.
We are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.
Please submit all resumes or CV’s in English.
What you will do
- Help students by answering their questions in chat rooms and mail channels;
- Accompany the learning process, communicate with the student guidance team;
- Work with a large amount of information and structure it accordingly.
Requirements
- Advanced level of English (C1) , Spanish (C1) and Portuguese;
- To be customer oriented, enjoy helping people and be able to multitask;
- A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python;
Nice to have:
- Work experience in a help desk, call center, and/or professions related to customer service.
What we can offer you
- Schedule 5/2 (Five days of collaboration followed by two days off) 8 hours shift, 1 hour lunch;
- Payment of 600 USD + 200 fo performance bonuses;
- 100% remote collaboration;
- Fixed schedule of 3 PM – 12 AM (Brazil time zone);
- Free access to TripleTen courses to study in the free time;
- Professional development in the international team;
- A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
- Diverse and tight-knit team spread out across the US, Europe, LatAm, Brazil, and more!
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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