About this role.
BCD Travel is seeking a Travel Consultant for its Emergency Support Services in the Nordics, based remotely in Denmark. The role involves managing travel reservations, advising clients on policies, and providing industry information while working flexible shifts in a 24/7 operation. Candidates must have extensive travel consulting experience, strong Amadeus GDS skills, and fluency in Danish and English. The position offers flexibility, career growth, and a competitive compensation package. BCD emphasizes a collaborative, inclusive culture and commitment to pay transparency.
Role DNA
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Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
4/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Travel Consultant position at BCD Travel. With extensive experience in travel consulting and expert proficiency in Amadeus GDS, I have a proven track record of delivering exceptional customer service and optimizing travel arrangements for clients.
My strong communication skills in Danish and English, along with my ability to work effectively in fast-paced, 24/7 environments, make me well-suited for the Emergency Support Services role. I am also passionate about continuous improvement and have successfully suggested process enhancements in my previous roles.
I am impressed by BCD Travel's commitment to sustainability, diversity, and employee well-being, and I would be thrilled to contribute to such an innovative global team. Thank you for considering my application.
Sincerely, [Your Name]
Sample interview questions
I have over five years of experience using Amadeus for booking flights, hotels, and car rentals. For example, I once handled a multi-leg international trip with visa requirements and tight connections. I utilized Amadeus alerts to monitor schedule changes and proactively rebooked the client, ensuring they arrived on time and within policy.
I would first explain the policy clearly and the reasons behind it, such as cost savings or preferred suppliers. If the client still insists, I would offer alternatives that meet their needs while staying compliant. If necessary, I would escalate to the client's travel manager for approval, ensuring all actions are documented.
In my previous role, I noticed that our team was manually re-entering passenger details for frequent flyer programs, causing errors. I proposed a macro script to auto-populate this data in Amadeus, saving about 15 minutes per booking. This reduced errors and was adopted by the entire team, increasing overall efficiency.
I prioritize tasks by urgency and impact, and I rely on checklists to ensure no critical steps are missed. In emergencies, I focus on immediate solutions while keeping the client informed. During peak times, I maintain a systematic workflow and take brief mental breaks to stay focused and reduce stress.
Excellent customer service means listening to the client's needs, providing accurate and timely information, and going the extra mile to ensure a smooth travel experience. It also means being proactive—for example, monitoring for disruptions and offering alternatives before the client even asks. Ultimately, it's about building trust and making the client feel valued.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Travel Consultant ESS Emergency Support Services Nordics (Remote)
Full time, Denmark
As a Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Are you open to working flexible shifts in a 24/7 operation? – Read on!
As a Travel Agent, you will
Search and confirm travel reservations for the customer
Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
Fulfill all requests regarding necessary regulations
Provide the client with the required industry information, such as low fares, exchange costs, and penalties
Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
About you
You have extensive experience as a travel consultant
Strong expertise in GDS Amadeus
High level of verbal and written communication skills in Danish and English language, additional Nordic languages is a plus
Solid working knowledge of the travel industry, policies, procedures, and processes
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- Denmark: [420k DNK – 474k DNK]
The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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