About this role.
BCD Travel is seeking a Data Support Specialist I for its Client Data Solutions (CDS) Operations team. This remote role involves serving as the first point of contact for client reporting tool queries, troubleshooting data and system issues, and ensuring transactional data is processed correctly. The ideal candidate has customer service experience, SQL knowledge, and strong analytical skills. BCD offers flexible work arrangements, opportunities for growth, and a comprehensive benefits package. The role is based in Poland with hybrid office requirements in Warsaw, Kraków, or Rzeszów.
Role DNA
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Job Complexity
3/5Pace & Pressure
3/5Autonomy Level
3/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader PLN market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Data Support Specialist I position at BCD Travel. My background in customer technical support, combined with my SQL knowledge and passion for data quality, makes me a strong fit for this role. I thrive in dynamic environments and enjoy troubleshooting complex issues to help users succeed. I am particularly drawn to BCD's global and collaborative culture and its commitment to sustainability. I look forward to contributing to your team and would welcome the opportunity to discuss how my skills align with your needs.
Sincerely, [Your Name]
Sample interview questions
In my previous role, I used SQL to query transactional databases, identify discrepancies, and correct data issues. I am comfortable with joins, aggregations, and basic stored procedures to extract and analyze data.
I would first ask clarifying questions to understand the issue, then reproduce it, check the underlying data and parameters, and document my findings. If unresolved, I would escalate to the technical team with a clear summary.
I follow standard operating procedures, verify authorization, use ticketing systems for auditability, and conduct periodic access reviews to ensure compliance.
I evaluate urgency and impact, align with SLAs, and communicate expected turnaround times. I also use a ticketing system to track and update progress transparently.
I once explained a data feed issue to a client by breaking it down into simple analogies and visual aids, ensuring they understood the root cause while maintaining confidence in our resolution process.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Data Support Specialist I, CDS Operations (Remote)
Full time, Singapore, United Kingdom, Spain, Poland*
If you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.
The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. You will work with Agencies, Owned, Partner, JV and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will also work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business.
As a Data Support Specialist I, CDS Operations, you will
- Conduct data investigations to identify origin and potential corrections
- Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters
- Set up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place
- Troubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report’s purpose
- Create and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etc
- Understand the tools we maintain. You will know processes and best practices to provide training and guidance to users. Continue education on various functions/skills utilized in position
About you
- Prior experience in a customer service technical support role
- SQL and relational database knowledge
- Proficient in Microsoft Office products
- Excellent analytical and problem-solving skills
- Strong problem solving and process reengineering skills
- Excellent verbal and written communication skills in English
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- Spain: 24,5470- 28,088 EUR
- Poland: 71,205- 113,528 PLN
The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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