About this role.
The Senior Clinical Applications Associate will provide technical and operational support for Epic applications, focusing on patient engagement, access, and digital front door capabilities at Baylor College of Medicine. This role involves leading the development and optimization of Hello World and Campaigns, configuring Epic Cadence, MyChart, and Ambulatory workflows, and partnering with Access leadership and operational stakeholders. The position requires strong experience in Epic Cadence and a preference for Epic certification or Hello World badge. This is a senior-level role that includes project management, system configuration, and cross-functional collaboration across IT and clinical teams.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
3/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Senior Clinical Applications Associate position at Baylor College of Medicine. With over six years of experience in Epic application configuration and support, particularly in Cadence and MyChart, I have successfully led projects that improved patient access and engagement. My hands-on expertise with Hello World and Campaigns has enabled me to design and optimize outreach strategies that achieve measurable results. I am eager to bring my technical and collaborative skills to support BCM's digital front door initiatives and enhance patient communication. Thank you for considering my application.
Sample interview questions
In my previous role, I managed Epic Cadence configuration for multiple clinics. I identified bottlenecks in the scheduling process and redesigned the appointment types and recall protocols, which reduced no-show rates by 15% and improved patient access to providers.
I leveraged Hello World to create targeted campaigns for preventive care reminders. By segmenting patient populations and using personalized messages, we increased campaign response rates by 20% and improved overall patient engagement scores.
I worked closely with Access leadership to implement a new self-scheduling feature. We held joint workshops to understand their needs, mapped workflows, and configured MyChart to allow patients to book appointments online, which reduced call center volume by 30%.
I maintain thorough documentation of all configuration changes and use a structured testing strategy, including regression testing and sandbox validation. I also coordinate with other application teams to ensure cross-functional workflows are not disrupted during upgrades.
I would track key metrics such as open rates, click-through rates, and conversion rates. By analyzing these data points, I can identify which patient segments respond best to which messages, and then A/B test variations to refine the campaigns for better outcomes.
Summary
The Senior Clinical Applications Associate provides technical and operational support for Epic applications supporting patient engagement, access, and digital front door capabilities at Baylor College of Medicine. This role partners with Access leadership and operational stakeholders to design, implement, and optimize Epic functionality that improves patient communication, scheduling access, and engagement outcomes. The position focuses on development and support of engagement platforms such as Hello World and Campaigns, with an emphasis on enhancing patient acquisition, retention, and digital adoption across clinical, access, and revenue cycle workflows.
The Senior Clinical Applications Associate will work primarily with the Epic Cadence, MyChart and Ambulatory applications. This role is cross-functional to support Patient Engagement. The Department of Information Technology at Baylor College of Medicine provides technology services, support and partnership in delivering key values to the mission of Baylor College of Medicine.
We will consider highly qualified candidates to work remotely within the state of Texas. Employee will be required to attend work-related meetings in Houston occasionally, travel for these meetings will be at the employee’s expense.
Job Duties
- Leads development and optimization of Hello World and Campaigns to support patient engagement strategies.
- Designs and manages outreach campaigns.
- Supports and enhances digital front door capabilities, including
- Partners with Access leadership to align Epic functionality with operational priorities.
- Analyzes campaign and engagement performance and recommends optimization strategies based on results.
- Provides application analysis, configuration, and support for Epic platforms supporting patient engagement, access, and communication workflows, in alignment with organizational priorities.
- Designs, builds, tests, and maintains system configuration that supports patient engagement and access capabilities.
- Configures and supports Epic engagement platforms (including Hello World and Campaigns) to enable targeted outreach.
- Develops and optimizes workflows that improve patient access, provider visibility, and digital front door experiences, including integration with tools such as Provider Finder.
- Partners with clinical, access, revenue cycle, and operational stakeholders.
- Manages enhancements and small-to-medium projects related to patient engagement and access workflows, including coordination across IT and operational teams.
- Performs application monitoring, reporting, and analysis to evaluate engagement performance and access-related metrics and recommends improvements.
- Participates in operational support activities.
- Maintains system configuration, build documentation, and testing practices to support upgrades, enhancements, and system stability.
- Collaborates with other application teams to support cross-functional workflows and integrations across Epic modules.
- Performs other job-related duties as assigned.
Minimum Qualifications
- Bachelor’s degree. Four years of relevant experience may substitute for degree requirement.
- Four years of relevant experience.
Department-specific Requirements
- Experience in Epic Cadence.
Preferred Qualifications and Skills
- Epic Certification in Cadence or MyChart.
- Hello World badge.
- Experience with Hello World, Campaigns, or similar engagement/outreach tools.
- Experience supporting patient access workflows, scheduling, or digital engagement initiatives.
Work Authorization Requirement:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
