About this role.
Dscout is hiring a US-based, remote Enterprise Account Director to win new enterprise customers, expand existing relationships, and secure renewals for its UX research platform. The role owns consultative sales engagements with senior leaders and requires strategic account planning, executive-level communication, and cross-functional partnership with renewal management and customer success. Candidates need 5+ years of enterprise or mid-market SaaS sales experience, including complex sales cycles and multi-stakeholder deal management. The company offers a competitive compensation package with bonus and equity, comprehensive benefits, and a remote-first work environment.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Enterprise Account Director role at Dscout. My enterprise SaaS sales experience includes developing executive relationships, navigating complex multi-stakeholder buying cycles, and expanding strategic accounts through a consultative, value-led approach.
I would bring disciplined account planning, strong renewal ownership, and the ability to translate customer research challenges into measurable business outcomes. Dscout’s mission to help organizations understand the people behind their products strongly aligns with the way I build trusted, long-term customer partnerships.
I would welcome the opportunity to help grow Dscout’s enterprise business while contributing market insight and client feedback to its go-to-market strategy.
Sample interview questions
I would begin with stakeholder mapping and discovery to understand the customer’s strategic priorities, current research workflows, adoption barriers, and success metrics. I would convert this information into a mutual account plan with executive sponsors, clear use cases, expansion hypotheses, and regular value reviews.
I use a consultative process: diagnose the customer’s business problem, quantify the impact of the status quo, align relevant capabilities to desired outcomes, and validate value with multiple stakeholders. I then maintain a mutual action plan that addresses decision criteria, procurement, security, legal, and executive alignment early.
I establish renewal milestones well in advance, monitor adoption and realized outcomes throughout the term, and conduct value reviews with business sponsors. If risk appears, I coordinate quickly with customer success and renewal teams on an accountable recovery plan tied to the customer’s goals.
I prepare by researching the executive’s business priorities, industry pressures, and likely measures of success. In the conversation, I focus on strategic outcomes and ask concise discovery questions rather than leading with product features, then connect the platform to a specific, credible business impact.
I prioritize opportunities using fit, urgency, potential value, access to decision-makers, and evidence of a compelling event. I review pipeline quality regularly, define next steps for each active deal, and balance near-term new business with planned expansion and renewal work.
At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us.
We are looking for an Enterprise Account Director to join our US-based team. In this role, you’ll build trusted partnerships with senior leaders at some of the largest, most innovative companies in the world – driving new business, expanding relationships with existing customers through additional products and services, and ensuring long-term growth through renewals.
This is more than a sales role – it’s an opportunity to shape the way brands connect with their customers, influence strategic roadmaps, and fuel the growth of an industry-leading platform.
What You’ll Do
Win New Partnerships
- Identify and close new business opportunities with enterprise companies.
- Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers.
- Guide prospects through a consultative sales process that highlights ROI and strategic value.
Expand Relationships
- Create account plans to align strategy with your clients direction and to help internal teams support their growth and our expanded relationships
- Cultivate long-term relationships with clients, becoming a trusted advisor across multiple teams, functions, and geographies.
- Identify opportunities for growth within existing accounts by aligning Dscout’s capabilities to evolving client needs.
- Partner closely with client stakeholders to co-create strategies that accelerate adoption and impact.
Secure Renewals & Drive Value
- Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value.
- Work hand-in-hand with our Renewal Management and Customer Success Teams to deliver an outstanding client experience that fuels loyalty and retention.
- Consistently achieve industry-leading renewal rates by advocating for client success.
Lead with Insight
- Stay ahead of industry trends and client challenges, positioning Dscout as an essential partner in experience research.
- Share client feedback and market intelligence to shape our product strategy and go-to-market approach.
- Help define and execute our sales vision, contributing to the growth and success of the entire team.
What You Bring
- A proven track record (5+ years) of success in Enterprise or Mid Market SaaS sales.
- Expertise in managing complex sales cycles, gaining access to senior executives, and closing multi-stakeholder deals.
- Demonstrated success in both new business acquisition and growing existing accounts.
- A consultative, client-first mindset – able to uncover strategic needs and translate them into actionable solutions.
- Exceptional communication, negotiation, and executive presence.
- An entrepreneurial spirit: self-driven, adaptable, and eager to grow with a dynamic team.
Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.
About Dscout
Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us – how in-context insights from real people can build more enjoyable products and services.
We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.
It doesn’t stop there. When you join the Dscout team, you will get:
- A strong and competitive compensation package with a built-in bonus and equity program.
- An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
- An education stipend to support your growth & development, and a remote work stipend.
- A company that is open and transparent with our team. You will know what is happening and why it matters.
Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We’ll do everything possible to ensure you’re well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.
When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.
Dscout participates in the E-Verify program in certain locations, as required by law.
Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.
NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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