About this role.
Quora is hiring a remote U.S.-based Senior Customer Success Manager to support advertisers on its Quora product advertising platform. The role owns a portfolio of advertising clients, providing strategic guidance, campaign optimization, troubleshooting, forecasting, and regular business reviews to grow account revenue. Candidates need at least five years of advertising campaign experience, preferably across search, social, and direct-response performance marketing, along with experience serving enterprise North American clients. Success requires strong analytical ability, proactive account ownership, polished communication with senior stakeholders, and comfort working with evolving beta products in a fast-paced cross-functional environment.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Senior Customer Success Manager role supporting Quora's advertising platform. With extensive experience managing performance advertising programs and advising enterprise stakeholders, I can translate campaign data into practical recommendations that improve delivery, creative performance, and revenue growth.
- Strategic partnership: I build trusted client relationships while constructively challenging assumptions to achieve stronger outcomes.
- Performance expertise: I bring hands-on experience with paid media optimization, account forecasting, QBRs, and cross-functional problem solving.
I would welcome the opportunity to help Quora advertisers succeed while contributing to the team's transparent, experimental, and customer-focused culture.
Sample interview questions
I begin by confirming the advertiser's business objective, conversion definition, attribution window, budget constraints, and baseline performance. I then segment results by audience, creative, placement, device, and funnel stage to identify the largest opportunities, recommend prioritized tests, and establish a clear measurement plan for the next review period.
I prepare a concise narrative that connects platform performance to the client's business goals, including spend, revenue or conversion outcomes, efficiency trends, key learnings, and forward-looking opportunities. I tailor the discussion to executive priorities, present clear recommendations with expected impact, and document owners and timelines for agreed next steps.
I use a respectful, evidence-based approach: acknowledge the client's perspective, clarify the objective, and share data or comparable results that support an alternative recommendation. I frame the discussion around mutual success, offer a measurable test when appropriate, and remain transparent about tradeoffs and risks.
I prioritize based on revenue impact, renewal risk, urgency, contractual commitments, and the level of customer disruption. I communicate response expectations early, resolve critical delivery or technical issues first, use structured account plans for proactive work, and escalate internally with sufficient context when needed.
I would partner closely with sales, product, engineering, and operations by documenting the issue, reproducing it where possible, quantifying customer and revenue impact, and communicating a clear status to the advertiser. For beta products, I set realistic expectations, gather structured feedback, and turn customer learnings into actionable product insights.
[Quora is a privately held, “remote-first” company. This position can be performed remotely from anywhere in the United States. Please visit careers.quora.com/eligible-countries for details regarding employment eligibility by country.]
About Quora:
Quora’s mission is to grow the world’s collective intelligence. To do so, we have two platforms:
Quora: a global knowledge sharing platform with over 300M monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others.
Poe: a platform providing millions of global users with one place to chat, explore and build with a wide variety of AI language models (bots), including GPT-5.6-Sol, Claude-Opus-5, Claude-Fable-5, Claude-Sonnet-5, Kimi-K3, and thousands of others. As AI capabilities rapidly advance, Poe provides a single platform to instantly integrate and utilize these new models.
Behind these products are passionate, collaborative, and high-performing global teams. We have a culture rooted in transparency, idea-sharing, and experimentation that allows us to celebrate success and grow together through meaningful work. Join us on this journey to create a positive impact and make a significant change in the world.
This role will be supporting our Quora product.
About the Team and Role:
Quora’s Sales team is dedicated to driving revenue through strategic partnerships with Agencies and Direct Clients. We are a data-driven, collaborative, and entrepreneurial team that thrives on enabling partnerships that create value for both our Advertisers and Quora. We enjoy working cross-functionally with other teams and take pride in solving problems creatively.
Quora is seeking an experienced Customer Success Manager to partner with and advise our advertisers and help them build success on our advertising platform. You will be the main point of contact for a diverse portfolio of advertisers and have full ownership of the customer experience and customer success. Drawing upon all available resources, metrics, and Quora product knowledge, you will provide insights that will optimize ad campaigns and determine which creative content works most effectively. Quora Customer Success Managers engage customers in a more meaningful way than the typical sales experience. We value direct and timely communication, creative insights, and expect you to advise and even challenge advertisers if it will help them ultimately be more successful on Quora and in their respective teams.
Ideal candidates will have business experience in an agency or sales environment as well as experience managing internal and external relationships with a diverse set of stakeholders and participants. The successful candidate will also have experience in/around paid search and DR/Performance marketing campaigns. You will be a great fit in this role if you love problem solving, pattern matching, digging into the data, being creative, wooing, advocating, exploring, and also checking off your list of to-dos. You are creative, smart, and like to execute.
Responsibilities:
Autonomously manage a portfolio of advertising clients
Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
Troubleshoot and answer questions related to campaign delivery and optimization
Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
Share learnings and best practices internally and externally
Forecast and track key account data for internal projections
Minimum Requirements:
Availability for meetings and impromptu communication during Quora’s “coordination hours” (Mon-Fri: 9am-3pm Pacific Time)
5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market
Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues
Hands on experience managing, optimizing and planning performance campaigns
Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved
Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment
Preferred Requirements:
Previous experience with sales tools such as Salesforce and Apollo.io
Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest
At Quora, we value diversity and inclusivity and welcome individuals from all backgrounds, including marginalized or underrepresented groups in tech, to apply for our job openings. We encourage all candidates who share a passion for growing the world’s knowledge, even those who may not strictly meet all the preferred requirements, to apply, as we know that a diverse range of perspectives can have a significant impact on our products and our culture.
Additional Information:
We are accepting applications on an ongoing basis. This role is a backfill for an existing vacancy.
Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are country-specific and may vary.
There are many factors that will determine the starting pay, including but not limited to experience, location, education, and business needs.
US candidates only: For US based applicants, the base salary range is $74,161 – $143,260 USD + equity + benefits. The on-target earnings (OTE) range is $105,945 – $204,657 USD + equity + benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
AI technology may assist in sorting applications and recording interview notes, but all decisions are made by a member of our team.
To ensure a secure hiring process, all final candidates will undergo identity verification and a comprehensive background check prior to onboarding.
Job Applicant Privacy Notice: https://www.careers.quora.com/pages/quora-global-job-applicant-privacy-notice
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