About this role.
ClickHouse is hiring a Senior Technical Customer Support Engineer to provide customer-facing technical support for its cloud and open-source analytics database platform. The role owns ticket triage, troubleshooting, SLA-based incident response, community engagement, technical enablement, and support for pre- and post-sales activities. The engineer will collaborate closely with Support Services, Engineering, Product Management, and Go-to-Market teams while serving customers across global regions. Strong experience with SQL databases, OLAP systems, cloud-native SaaS, distributed systems, and clear remote communication is essential. Familiarity with ClickHouse, open-source communities, major cloud providers, and streaming or data-pipeline technologies is preferred.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Team,
I am excited to apply for the Senior Technical Customer Support Engineer role at ClickHouse. My background supporting complex database, cloud, and distributed-system environments has prepared me to troubleshoot customer issues, communicate clearly across technical and business audiences, and deliver reliable outcomes within SLA expectations.
- Experienced in SQL, OLAP concepts, cloud services, and production incident triage.
- Comfortable partnering with Engineering, Product, and Go-to-Market teams on escalations, POCs, and customer feedback.
- Committed to empathetic, high-quality support and to creating reusable technical documentation and knowledge resources.
I would welcome the opportunity to help ClickHouse customers succeed while contributing to the continued growth of its global support organization.
Sample interview questions
I start by confirming the business impact, affected workload, error details, deployment topology, and recent changes. I then reproduce or narrow the issue using logs, query profiles, system tables, and targeted tests; provide a safe mitigation where possible; and escalate with a concise technical summary when engineering involvement is needed. I keep the customer updated at agreed intervals until resolution and document the final root cause and preventive guidance.
I translate the customer's success criteria into a practical technical plan: data volume, ingestion rate, query patterns, latency targets, concurrency, security, and operational constraints. I validate the design with representative data and workloads, explain tradeoffs clearly, and record findings so the Go-to-Market team and customer have an actionable path forward.
I prioritize based on severity, customer impact, SLA commitments, and the availability of viable workarounds. I acknowledge each request promptly, communicate priority and next steps transparently, and use structured investigation notes to ensure lower-priority cases continue progressing. If priorities conflict, I engage the incident or support leadership early rather than allowing expectations to drift.
I use language appropriate to the audience, beginning with impact and recommended actions before introducing implementation details. For nontechnical stakeholders, I summarize risk, timeline, and ownership; for engineers, I provide evidence such as queries, logs, reproduction steps, and configuration details. I confirm understanding and document decisions to prevent ambiguity.
I look for recurring questions, repeated troubleshooting steps, and gaps that slow resolution or create avoidable escalations. I turn validated solutions into concise knowledge-base articles, runbooks, examples, or training sessions, then review usage and feedback to improve them. This creates leverage for customers and enables the support team to respond more consistently.
About ClickHouse
Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads.
The company’s sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla.
We’re on a mission to transform how companies use data. Come be a part of our journey!
We are currently growing our support team at ClickHouse, which provides excellent service to our customers around the world. We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a variety of tasks related to our customers in North America, as well as more globally across the Americas, EMEA, and APJ regions when support is needed or coverage overlaps. This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.
What you will be doing:
- Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
- Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
And of course:
- You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements (“SLAs”) on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
- You will build strong, trusted relationships with colleagues, customers, and partners
What you bring along:
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available according to the scheduling required to deliver high-quality 24×7 Support in a global, distributed environment
- Strong communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
- The ability to build trusted relationships with colleagues, customers, and partners
- You are self-driven, curious, and eager to continuously learn and grow
Bonus points:
- Experience with ClickHouse
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with Azure, GCP, or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
Compensation
For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City Metro Area, a premium market range may apply, as listed.
These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments.
An individual’s placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization.
If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@clickhouse.com.
Perks
- Flexible work environment – ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
- Healthcare – Employer contributions towards your healthcare.
- Equity in the company – Every new team member who joins our company receives stock options.
- Time off – Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
Culture – We All Shape It
As part of a rapidly scaling start up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.
Equal Opportunity & Privacy
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here for our Privacy Statement.
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
