About this role.
Ceros is hiring a full-time, US-remote Enterprise Relationship Manager to grow, retain, and renew revenue across existing enterprise SaaS accounts. The role owns the expansion cycle from pipeline creation through closing, expansion, and renewal, with a strong focus on account planning, stakeholder mapping, forecasting, and commercial health. The successful candidate will partner with Customer Success and leadership while independently running consultative sales motions, demos, pilots, and complex procurement processes. Candidates need 3–7+ years of quota-carrying SaaS sales experience, demonstrated expansion and retention success, strong CRM discipline, and an AI-enabled approach to prospecting and personalization.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Team,
I am excited to apply for the Enterprise Relationship Manager role at Ceros. My background in consultative SaaS sales includes growing strategic accounts through structured account planning, executive relationship building, and value-based expansion motions.
I would bring a disciplined approach to identifying whitespace, managing renewal risk, forecasting accurately, and coordinating closely with Customer Success to deliver durable customer outcomes. I am particularly drawn to Ceros’s mission of helping brands create impactful digital experiences and to the opportunity to support the evolution of its AI offering.
I welcome the opportunity to discuss how my enterprise account-growth experience and ownership mindset can help Ceros increase retention and expansion revenue.
Sample interview questions
I begin with stakeholder mapping, usage and adoption data, renewal timing, and the customer’s strategic priorities. I form a clear whitespace hypothesis, validate it through discovery with multiple teams, quantify the business case, and build a mutual action plan that moves the opportunity through approval and procurement.
I identify risk early through engagement signals, executive feedback, product adoption, and support or commercial issues. I align with Customer Success on a recovery plan, reconnect the customer to measurable value, address gaps with clear owners and dates, and maintain transparent forecasting until the renewal outcome is resolved.
I map decision-makers, champions, influencers, and blockers across each business unit, then tailor messaging to their distinct outcomes. I use discovery to establish shared success metrics, document decision criteria, and keep stakeholders aligned through regular value reviews and a mutual close plan.
I apply consistent qualification criteria, verify next steps and decision processes directly with customers, and regularly inspect deal risks such as budget, legal, procurement, and executive alignment. I separate committed opportunities from upside, document evidence in the CRM, and update forecasts promptly when customer signals change.
I would use AI responsibly to synthesize account research, prepare personalized outreach, summarize discovery notes, identify stakeholder or whitespace patterns, and draft account-plan hypotheses. Customer-facing recommendations would remain grounded in verified account data, customer conversations, and sound commercial judgment.
🌎 Location: Remote within the US
⬆ Reporting Into: Head of Sales
💰Compensation: $100,000–$120,000 base salary, plus target variable compensation, for a total expected compensation of $170,000–$190,000+, depending on qualifications and experience.
About Ceros
At Ceros, you’ll help ambitious brands create digital experiences that people actually want to explore. Our platform gives marketers and designers the flexibility to design, build, and publish immersive content. All without code. With Ceros, teams move faster, scale smarter, and deliver work that makes a real impact.
Customers report engagement times that are 80% longer and conversion rates more than 20% higher on Ceros-built experiences. That kind of performance is why leading brands like Pepsi, TimeOut, and Mastercard rely on us. Working here means shaping the future of digital experiences and joining a team that values bold ideas, creativity, and purpose-driven work.
The Role
This is a strategic relationship management role focused on growing and retaining revenue within existing enterprise accounts.
You’ll be responsible for identifying and unlocking new opportunities within some of the world’s top brands—selling into new teams, divisions, and use cases—while also owning the commercial health of your book of business. This is a proactive, consultative sales motion focused on driving meaningful revenue growth within your book of business.
You’ll partner closely with Customer Success and leadership to align expansion with renewal strategy, while independently building relationships, generating pipeline, and closing expansion and renewal deals across complex organizations.
Key Responsibilities
- Own the full expansion cycle: create pipeline → close → expand→ renew within existing enterprise accounts
- Proactively source new opportunities across business units, teams, and geographies
- Build and execute strategic account plans grounded in org mapping, whitespace analysis, and clear growth hypotheses
- Multithread across marketing, design, product, and executive stakeholders to increase deal size and account penetration
- Own commercial outcomes for assigned accounts, including expansion, retention, risk identification, and forecasting
- Partner closely with Customer Success to align expansion with renewal strategy and long-term account growth
- Lead consultative, value-driven sales cycles tied to measurable business outcomes
- Run compelling demos, pilots, and POCs that validate new use cases and accelerate adoption
- Navigate complex enterprise procurement, legal, and stakeholder environments
- Maintain strong pipeline discipline and deliver accurate forecasts
- Act as the voice of the customer—bringing insights back to Product and GTM teams, especially as we evolve our AI offering
Practical stuff we anticipate you having
- 3–7+ years of quota-carrying SaaS sales experience, including selling into enterprise organizations
- Proven success driving expansion revenue (upsell/cross-sell) within existing accounts
- Experience managing account retention and mitigating churn risk in a subscription or SaaS environment
- Experience navigating complex, multi-stakeholder deals and building relationships across an organization
- Ability to identify and create new opportunities within accounts through structured account planning and org mapping
- Strong execution of consultative sales cycles, including engaging executive stakeholders
- Familiarity with CRM tools like Salesforce or HubSpot
- Experience selling marketing, creative, or adjacent technology preferred
- AI-forward in your workflow—using AI tools to improve prospecting, personalization, and efficiency
- High ownership mindset with the ability to operate autonomously
Key Things to Know
- This is a full-time position
- This is a remote-first role
- You’ll be working with some of the most recognizable brands in the world
- High impact—this role directly drives net revenue retention and account growth
Benefits
📍Global remote-first organization
📈 Stock options
🏥 Premium health insurance
🏦 401K matching
👶 Paid parental leave after a year of employment: 16 weeks for primary caregivers, 4 weeks for secondary caregivers
🌴 Flexible vacation days
🤒 Paid Sick days
💵 Stipend for your home office setup
💻 Excellent gear (Macbook Air, external monitor, etc.)
👩💻👨💻 Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another
🏢 Unlimited access to co-working spaces around the globe
Please be aware of fraudulent job offers. Ceros will never request payment, banking details, or sensitive personal information during the hiring process. All official communication will come from a @ceros.com domain or from our Greenhouse email account. If you receive a suspicious message, do not respond and report it to jobscams@ceros.com. This email address is intended solely for reporting suspicious activity. Job applications sent to this address will not be reviewed.
At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
Pay range varies depending on qualifications and experience
Base Salary
$100,000—$120,000 USD
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
