About this role.
Ramp is hiring a mid-market Account Manager to own retention, adoption, expansion, and customer growth across a portfolio of more than 150 existing high-value accounts. The role requires building multi-threaded relationships with C-level stakeholders, conducting executive business reviews, and coordinating launches with Account Executives and Customer Activation teams. Success depends on strategic account planning, strong commercial judgment, accurate account-health reporting, and close collaboration with product, support, and marketing. Candidates need at least four years of B2B sales or account-management experience and should be comfortable in a fast-changing, high-growth startup environment. Familiarity with financial-services sales and tools such as Salesforce or Outreach is advantageous.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would segment accounts by renewal timing, revenue potential, product adoption, health indicators, strategic importance, and risk. I would establish clear engagement cadences for each segment, use alerts and dashboards to identify exceptions, and reserve high-touch planning for high-value or at-risk customers.
I start by understanding the customer's business objectives, current workflows, stakeholder map, and product-utilization data. I then connect an unmet need or growth initiative to a specific solution, validate value with relevant champions and decision-makers, and build a mutual action plan with measurable outcomes.
I would tailor the agenda to the executive audience, beginning with agreed business goals and measurable value realized. I would review adoption, outcomes, risks, and upcoming priorities, then align on strategic recommendations, owners, timelines, and any required executive decisions.
I would quickly diagnose the cause through usage data and direct stakeholder conversations, distinguishing product gaps, training issues, process changes, and relationship risks. I would create a recovery plan with clear milestones, involve the appropriate internal teams, communicate progress transparently, and reconnect the solution to the customer's most important business outcomes.
I document the customer's problem, quantify its impact, and communicate it internally with evidence rather than simply escalating requests. I set realistic expectations with the customer, seek workable alternatives where possible, and maintain a feedback loop so both the customer and internal teams understand decisions, tradeoffs, and next steps.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
As an Account Manager at Ramp, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to expand accounts effectively. We believe strongly in our value proposition of aligning incentives with our customers and you will bring it to life by cultivating strong relationships with C-Level executives and key decision makers. You will have the opportunity to help build Ramp’s Account Management organization and define the sales strategy that fuels our growth!
What You’ll Do
Build and nurture strong relationships across 150+ existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts
Develop deep, multi-threaded relationships with decision makers at your customers
Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts
Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Activation teams
Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle
What You Need
Minimum 4 years of new business sales or account management experience in a B2B organization
Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
Excellent verbal and written communication skills, as well as interpersonal skills
Organizational, project management, and time management skills
Familiarity with basic sales tools and common metrics
High adaptability and understanding of change within the evolution of a startup
Nice to Haves
Bachelor’s degree from an accredited university
Experience with financial services sales
Experience at a high-growth startup
Expertise in using Salesforce, Outreach, or other productivity tools
For candidates located in NYC or SF, the pay range for this role is $175,000 – $240,000. For candidates located in all other locations, the pay range for this role is $154,200 – $215,000.
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
