About this role.
Rockbot is hiring its first Director of Finance & Billing Operations to build and lead scalable billing, accounts receivable, and quote-to-cash operations. The role owns billing, collections, payment reconciliation, revenue reporting, sales-tax processes, and NetSuite as the core billing and revenue system of record. It requires deep hands-on NetSuite configuration expertise and partnership across Finance, Sales, RevOps, GTM Systems, Engineering, and Accounting. The director will support more than 12,000 customers and multiple complex revenue streams, including SaaS, usage, hardware, professional services, advertising, and enterprise contracts. Success depends on improving automation, data quality, controls, reporting, cash flow, and billing accuracy during a significant systems transformation.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would begin by mapping the end-to-end process from contract creation through invoicing, cash application, revenue recognition, and close. I would identify failure points through data analysis, stakeholder interviews, exception volumes, and aging metrics, then prioritize changes based on control, customer, and cash-flow impact. In prior transformations, I have standardized billing triggers and data requirements, automated recurring workflows, and introduced clear exception ownership, improving invoice accuracy and reducing manual work.
I have configured and maintained billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automated controls within NetSuite. My approach is to translate operational requirements into documented system designs, test edge cases thoroughly, and establish governance for changes. I also use NetSuite reporting and reconciliations to ensure billing activity, subledgers, and the general ledger remain aligned.
I would define a billing architecture that separates each revenue model while maintaining consistent master-data standards, approval controls, and reporting dimensions. For each model, I would document billing triggers, pricing sources, contract terms, tax treatment, revenue schedules, and exception workflows. This creates reliable invoicing while allowing Finance and leadership to analyze ARR, MRR, deferred revenue, collections, and profitability by product and customer segment.
I use a segmented approach based on customer profile, invoice age, dispute type, payment history, and strategic importance. The foundation is accurate, timely invoicing and transparent ownership of disputes; then I implement clear dunning cadences, escalation paths, payment options, and KPI reporting for DSO, aging, and root causes. I partner with Sales and Customer Success early on material accounts so collections actions are coordinated and commercially appropriate.
I would establish a shared data model and explicit ownership for critical fields such as customer, contract, order, product, pricing, billing frequency, usage, tax, and payment terms. I would implement validation rules, reconciliation reports, integration monitoring, and an exception-management process to detect failures before invoices or close are affected. Regular reviews with GTM Systems, Engineering, RevOps, and Accounting would ensure system changes are tested against downstream billing and revenue-recognition requirements.
We are seeking our first Director, Finance & Billing Operations to join Rockbot, bringing a passion for operational excellence, systems design, and scalable revenue infrastructure.
As Rockbot continues transforming how revenue flows through the business with Salesforce, MuleSoft, and Ironclad, this role will play a critical role in connecting the dots behind the scenes. You’ll help translate contracts, orders, and customer activity into accurate billing, collections, and revenue reporting.
This role is ideal for someone who is a natural builder, enjoys solving complex operational challenges, and takes pride in creating scalable systems that make life easier for both customers and internal teams. You’ll inherit a billing environment supporting more than 12,000 customers across SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. You’ll have the opportunity to bring structure, automation, and operational excellence to a function undergoing meaningful transformation.
You Will:
Lead Billing & Accounts Receivable Operations
- Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams.
- Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products.
- Establish scalable billing policies, controls, workflows, and documentation.
- Drive collections performance, cash flow optimization, and DSO improvement.
- Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support.
- Manage Avalara sales tax compliance and exemption processing.
- Own billing support operations, identify recurring issues, and drive long-term process improvements.
Design and Improve Quote-to-Cash Processes
- Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature.
- Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting.
- Identify and resolve data quality issues that create downstream billing and collections challenges.
- Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts.
- Continuously evaluate opportunities to improve automation, scalability, and operational efficiency.
Own and Optimize NetSuite
NetSuite is Rockbot’s system of record for billing, accounts receivable, and revenue reporting. You will serve as the primary business owner and subject matter expert.
- Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation.
- Design solutions for complex billing scenarios, including:
- SaaS subscriptions
- Consumption and usage-based billing
- Hardware and inventory-related billing
- Professional services
- Enterprise PO-based contracts
- Multi-element arrangements
- Prepaid, ratable, and event-based revenue models
- Define system requirements, document solutions, and partner with technical teams on implementation.
- Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations.
- Evaluate system enhancements and process improvements based on business impact and operational efficiency.
Deliver Reporting & Business Insights
- Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs.
- Manage license and royalty reporting requirements for content providers and strategic partners.
- Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health.
- Deliver actionable insights that improve decision-making and support company growth.
You Have:
- 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment.
- 5+ years managing a billing, finance operations, revenue operations, or order-to-cash function.
- Deep hands-on NetSuite expertise (4+ years). This role requires someone who has personally configured billing workflows, revenue schedules, automation, saved searches, dashboards, and reporting within NetSuite—not someone who has only partnered with administrators or consultants.
- Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts.
- Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously.
- Ability to define system requirements, document solutions, and partner with technical teams to implement scalable processes and workflows.
- Strong working knowledge of Salesforce as the upstream source of contract and order data.
- Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation.
- Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems.
- Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering.
Preferred
- Experience with Avalara or similar tax automation platforms.
- Familiarity with Mulesoft or similar integration technologies.
- Experience with Tableau or other BI tools
- Experience with Ironclad or another contract lifecycle management platform.
- Background in media, advertising, content, music, or licensing-driven businesses.
- Experience supporting multi-unit, franchise, enterprise, or location-based customer models.
About Rockbot
Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.
From independent local businesses to large national brands — across nearly every industry, including restaurants, bars, retailers, and more — Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.
Compensation
Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
The compensation range for this position is $170,000–$220,000 plus equity and comprehensive benefits. Actual compensation will be determined based on skills, experience, location, and market factors.
Our Values
- Drive — We pursue our mission with relentless tenacity. We love the journey and are on offense all the time.
- Accountability — We take ownership of our promises and stand behind our work. Trust is built through follow-through.
- Curiosity — We’re hungry to learn and grow. The “Why” and “How” always matter.
- Empathy — We strive to understand others as deeply as possible — their goals, their pains, their context.
- Ingenuity — We work hard but think smart. Creativity and practicality together solve the hard problems.
- Integrity — We say what we mean and do what we say. Simply, clearly, honestly.
Rockbot is an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. We’re dedicated to hiring and developing a talented, diverse team — including individuals with different backgrounds, abilities, identities, and experiences.
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