About this role.
Gopuff is hiring a Regional Manager I to lead multi-location operations and a team of General Managers across a U.S. territory. The role owns operational execution, staffing, performance management, talent development, reporting, and new-site launches. It requires at least 10 years of relevant retail, supply-chain, operations, consulting, or data-driven project-management experience, along with demonstrated multi-site leadership. This is a highly travel-intensive field leadership role, requiring willingness to travel at least 90% of the time. Success depends on analytical decision-making, rapid execution, customer-experience focus, and the ability to motivate teams under pressure.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I begin by defining a small set of consistent operating metrics, reviewing location-level variance, and identifying the root causes behind underperformance. I partner with local leaders on practical action plans, coach them regularly, and track progress through clear weekly follow-ups. This approach creates accountability while allowing solutions to reflect local operating realities.
I use structured development plans that combine performance expectations, regular coaching, stretch assignments, and measurable readiness criteria. I identify high-potential leaders early, give them exposure to broader operational decisions, and ensure they receive direct feedback. This creates a deeper bench and reduces disruption when a leadership vacancy occurs.
In a high-pressure situation, I first stabilize the immediate customer and team impact, then gather the essential data needed to isolate the constraint. I assign clear owners, communicate the recovery plan, and establish short review intervals until performance returns to target. Afterward, I document the lesson and implement preventative controls to avoid recurrence.
I would use demand patterns, productivity metrics, attrition trends, launch plans, and local hiring capacity to forecast needs before shortages become urgent. I would work closely with General Managers and recruiting partners to prioritize critical sites, maintain candidate pipelines, and adjust onboarding plans. Regular forecast reviews would help ensure staffing decisions remain aligned with operating demand.
I distinguish between decisions that require deep analysis and decisions that can be tested quickly with available information. For urgent operational issues, I use the most relevant leading indicators, make a clear decision, communicate ownership, and monitor results closely. For higher-risk decisions, I slow down enough to validate assumptions and involve the right stakeholders before scaling a solution.
Gopuff is seeking a Regional Manager I to join the operations team. We are looking for a self-starting and entrepreneurial strong leader; to lead locations across the United States. The Regional Manager role is an intense and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of General Managers. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.
What We Offer
- Medical/Dental/Vision Insurance
- 401(k) Retirement Savings Plan
- HSA or FSA eligibility
- Long and Short-Term Disability Insurance
- Fitness Reimbursement Program
- 25% employee discount & FAM Membership
- Flexible PTO
- Group Life Insurance
- EAP through AllOne Health (formerly Carebridge)
Compensation
- Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
- This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.
- Base Salary Range: $96,900 – $120,750
Qualifications
- 10+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management
- Leadership and management experience required of multi-location teams
- Demonstrated ability to manage large onboarding programs to train and onboard high performing employees
- Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field
- Adept at analytical work and the ability to motivate others in a deadline-driven environment
- Demonstrated ability to solve complex problems under pressure
- Analytical and critical thinking ability
- Strong communication and organization skills
- Able to balance attention to detail with swift execution
- Must be willing to travel at least 90% of the time
- Bilingual proficiency in English and Spanish is highly preferred
Responsibilities
- Support your territory team of local general managers in their daily efforts to ensure that we have the proper direction for managing day-to-day operations
- Coach and develop team members in your sites to continue to improve while preparing them to take on new roles and responsibilities
- Develop a deep bench of talent by focusing on performance management and succession planning
- Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers
- Develop and oversee upward reporting to ensure HQ leadership is connected to the field
- Serve as the liaison between department rollout, local territory execution and other department leadership partners
- Acquire top talent through direct involvement in the interview, hiring, and on-boarding process
- Ensure your sites are operating at appropriate staffing levels and anticipate needs
- Assist in the launch of new sites within your territory
- Regionally-based leader dedicated to their territory
Compensation
Additional Information
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
#LI-GOPUFF
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
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