About this role.
This remote Insurance Call Center Representative role handles inbound and outbound calls from consumers seeking insurance quotes. The representative uses scripted qualifying questions to verify information and warm-transfer qualified callers to insurance providers. Success depends on high call volume, strong phone communication, accurate process adherence, and consistent achievement of performance metrics. The position requires 2–3 years of customer service or sales call-center experience, a home-based training setup, and comfort with commission-based incentives.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
5/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I prepare before each shift, use an organized workspace, and treat each caller as a new interaction. I listen actively, speak clearly, and use the approved process so customers receive a consistent and helpful experience even during busy periods.
I would briefly explain why the information is needed, such as helping connect them with the most relevant insurance provider. I would use a calm, respectful tone, avoid pressure, and follow the script while addressing any concerns.
I use the script as the foundation for required disclosures and qualifying questions, while adapting my tone and transitions to the caller's needs. This keeps the interaction compliant and accurate without sounding impersonal.
I view feedback as a practical way to improve results. I clarify the expected change, apply it on subsequent calls, and monitor my performance so the improvement becomes a consistent habit.
I would break larger goals into manageable daily and hourly targets, track my progress, and focus on controllable behaviors such as call quality, consistency, and accurate qualification. I also use feedback and successful transfers to identify what is working.
THE POSITION
Insurance Call Center Representative
QuoteWizard by LendingTree is currently looking to grow our Warm Transfer Verification program. Our service centers around making outbound calls as well as taking inbound calls from customers who have recently applied online to receive free insurance quotes. After asking a series of qualifying questions, we match and connect callers with an Insurance Company that will attempt to provide them with an insurance policy best suited for their needs. Ideal candidates must be able to handle a large number of calls while maintaining enthusiasm and professionalism, are able to work in a scripted environment, and truly enjoy achieving targets and consistently setting their sights on raising the bar.
To be a great fit for the job, you:
- Are extremely comfortable with and motivated to meet and exceed goals and metrics.
- Possess strong listening skills, a professional telephone demeanor and the ability to skillfully assist callers in a fast-paced call center environment.
- Driven to be thorough in your performance related to the scripts, processes, and systems pertinent to overall workflow and quality expectations.
- Receptive to and quick to implement constructive feedback and possess strong desire to continuously improve.
PREFFERED EXPERIENCE & SKILLS
- High School Diploma required
- Possess 2-3 years of Call Center (either Customer Service and/or Sales) experience
- Prior experience in outbound telemarketing preferred
- Prior experience with an aggressive, commission based, compensation structure is preferred
- Must be detail oriented
- Must possess good work ethics and integrity
- Must have excellent attendance
- Must be able to work a flexible schedule
- Must be technically savvy and able to launch their QuoteWizard career from an at home work environment as this role is 100% remote for the forseeable future. Selected candidates will conduct training on their OWN audio/video capable laptop/desktop. Mobile devices, tablets, etc. are not acceptable for training. Once you graduate from our weeklong virtual Training, you will be issued QuoteWizard Equipment via mail.
COMPENSATION
- $17.00/hourly with an uncapped monthly commission potential (Typical commission payouts average between $500 & $3000 monthly). Commission Eligibility begins after 30 days on the team.
- $500 sign-on bonus at 30 days of hire
- $100 monthly attendance bonus after 60 days of hire
- Access to additional compensation, organizational benefits & performance incentives
- Additional benefits upon conversion to a LendingTree employee: stock options, 401K, paid time off, cash bonuses, tuition reimbursement, work/life balance support initiatives.
ABOUT LENDINGTREE
LendingTree is the nation’s leading online lending marketplace. We connect consumers with multiple lenders so they can easily compare options and find the right fit — from mortgages and personal loans to credit, savings, and insurance products.
Our founder, Doug Lebda, started LendingTree in 1996 after his own frustrating house-hunting experience. What began as a simple idea to make loan shopping easier has grown into a platform that empowers millions of people to make smarter financial decisions every day.
About QuoteWizard
QuoteWizard, a division of LendingTree, helps consumers and insurance agents connect through a seamless online marketplace. More than 40 million people have used QuoteWizard to compare quotes and save on insurance. By combining technology, transparency, and expertise. QuoteWizard makes shopping for insurance simple and accessible — empowering people to make confident choices about their coverage. When you think of insurance, think QuoteWizard.
What else you should know:
- We’re a publicly traded company (NASDAQ: TREE).
- We’ve welcomed several other companies into the LendingTree family to expand our reach and capabilities.
- We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.
- We’re also committed to giving back — through philanthropic programs, volunteer opportunities, and partnerships that strengthen the communities where we live and work.
OUR CULTURE
We’re a collaborative, entrepreneurial team that values curiosity, creativity, and getting things done together. Our teammates are some of the brightest, most driven people you’ll meet — and we celebrate innovation, inclusion, and ownership. At LendingTree, you’ll find an inclusive culture where diverse perspectives make us stronger. We believe in working hard and supporting one another — with the flexibility and trust that help you thrive both personally and professionally.
We’re proud to offer generous benefits, wellness programs, and time-off policies designed to help you recharge, stay healthy, and bring your best self to work every day. And yes — we still have fun doing it (our “GSD – Get Stuff Done” award is a fan favorite!)
Come grow with us, make an impact, and be part of a company that truly cares about its people and its community.
LendingTree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.
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