About this role.
Angi is hiring an Associate Director, Principal Partnerships to own and expand relationships with its largest home-service professional partners. The role combines strategic account management, consultative partner success, quantitative performance analysis, and executive-level business reviews. The successful candidate will identify growth and retention opportunities, translate platform data into operational recommendations, and influence Product, Operations, Analytics, and Customer Experience teams. This is a remote US role aligned to Eastern or Central time zones and requires 5+ years of strategic accounts, partnerships, consulting, or customer-success experience.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would build a partner-health view using engagement, conversion, lead quality, spend, retention, operational, and satisfaction indicators. I would segment accounts by upside, risk, and readiness to act, validate the underlying drivers through partner conversations, and create account plans with measurable actions, owners, and review dates.
I would describe the business question first, isolate the few metrics that explain the outcome, and present a clear narrative rather than a dashboard dump. My recommendation would include the expected impact, assumptions, operational tradeoffs, and a test-and-learn plan, then I would track results and refine the approach with the stakeholder.
I would act early by diagnosing the decline across funnel performance, operations, product usage, economics, and partner sentiment. I would align on the partner’s objectives, bring a fact-based recovery plan with near-term milestones, coordinate internal resources around the highest-impact blockers, and maintain transparent executive communication until results stabilize.
I would synthesize feedback into a structured business case that quantifies partner impact, revenue or retention risk, affected segments, and proposed solutions. I would distinguish isolated requests from repeatable patterns, seek alignment on a pilot or lightweight experiment where possible, and communicate outcomes back to partners and internal stakeholders.
I would use approved AI tools to summarize account notes, identify themes in performance data, draft business-review materials, and accelerate research or proposal preparation. I would validate outputs against source data, protect confidential partner information, avoid using AI as the final decision-maker, and apply my judgment before sharing recommendations externally.
For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.
For homeowners, our platform is a reliable way to find skilled pros. For pros, we’re a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you.
Angi at a glance:
Founded in 1995 as Angie’s List and rebranded in 2021
Global company with 9 brands in 8 countries and employees worldwide
Homeowners have turned to us for 300 million home projects and counting
About the role
Angi is seeking an Associate Director to manage and grow relationships with our largest Home Service Professional partners. This role serves as the primary advisor to partners, helping them maximize their success on the Angi platform through data-driven insights, operational guidance, and strategic planning.
The Associate Director operates as a trusted partner to both external stakeholders and internal teams, translating complex performance data into actionable recommendations that drive partner growth, retention, and long-term value.
This role requires someone who combines strong analytical thinking with excellent relationship management skills. The ideal candidate is comfortable operating in ambiguity, influencing partners and internal stakeholders, and identifying opportunities to improve both partner outcomes and Angi’s business performance.
While this is a remote position, we are a global company and are looking for applicants located in eastern or central time zones to align with our team’s working hours.
What you’ll do
Strategic Account Ownership
Manage a portfolio of Angi’s most strategic Service Professional partners, serving as their primary point of contact and strategic advisor.
Develop a deep understanding of partner businesses, goals, and performance on the platform to identify growth opportunities and risks.
Build trusted relationships with partner leadership, providing consultative guidance that improves their outcomes and long-term partnership with Angi.Lead regular business reviews with partners, presenting performance insights and strategic recommendations.
Data-Driven Partner Strategy
Analyze partner performance metrics to identify trends, growth opportunities, and areas for operational improvement.
Translate complex data into clear insights and actionable recommendations for both partners and internal teams.
Partner with Analytics and Product teams to improve data visibility and reporting for strategic accounts.
Use quantitative analysis to guide decisions around partner engagement, expansion opportunities, and performance optimization.
Growth and Revenue Expansion
Identify opportunities to deepen relationships with existing partners and expand their engagement on the platform.
Collaborate with internal teams to develop strategic proposals, pilot programs, and new initiatives that drive partner value.
Support the execution of growth strategies within the account portfolio while proactively mitigating risk to retention.
Cross-Functional Influence
Partner with Product, Operations, and Customer Experience teams to advocate for partner needs and influence product improvements.
Provide feedback from partners to inform strategic priorities and operational improvements.
Participate in cross-functional initiatives aimed at improving the end-to-end Service Professional experience.
Operational Excellence
Maintain a forward-looking view of partner health, proactively identifying risks and opportunities.
Develop structured account plans and engagement strategies for key partners.
Support internal initiatives that improve processes, tools, and workflows for the broader Strategic Partnerships team.
Who you are
Highly analytical with the ability to translate data into actionable insights.
Strong communicator who can build credibility with senior external partners.Comfortable operating in ambiguous environments and shaping solutions where clear answers may not yet exist.
Naturally consultative, able to guide partners toward strategies that drive mutual success.
Proactively leverage GenAI tools (e.g., Gemini, Claude) to rapidly synthesize complex partner performance data and cross-functional insights, streamlining the creation of strategic proposals and materials, thereby maximizing time for high-value consultative engagement and driving partner growth.
Organized and proactive, capable of managing multiple strategic relationships simultaneously.
An AI enthusiast: you are an early adopter, rigorous explorer, and high volume user of Claude, ChatGPT, and competing or complementary AI tools.
Qualifications
Bachelor’s degree or equivalent experience.
5+ years of experience in strategic account management, consulting, partnerships, or customer success.
Experience managing complex customer or partner relationships.
Strong analytical capabilities and experience using business intelligence tools (e.g., Looker, Tableau).
Proven ability to influence cross-functional teams and drive initiatives forward.
Excellent written and verbal communication skills, including executive-level presentations.
AD, Experience in marketplace, SaaS, or platform-based businesses is a plus.
Compensation & Benefits
The base salary band for this position ranges from $110,000 – $170,000 commensurate with experience and performance. Compensation may vary based on factors such as geographic location.
This position will be eligible for an incentive pay component and equity package.
Full medical, dental, vision package to fit your needs
Flexible vacation policy; work hard and take time when you need it
Pet discount plans & retirement plan with company match (401K)
The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
We value diversity
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
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#LI-Remote
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