About this role.
This HR Operations Analyst role supports end-to-end HR service delivery across personnel administration, benefits coordination, payroll coordination, and talent acquisition. The position emphasizes HR reporting, workforce analytics, KPI tracking, data validation, and dashboard support across HRIS, ATS, and payroll systems. It also coordinates recruiting workflows, onboarding and offboarding documentation, and employee or manager inquiries. The role requires strong Excel proficiency, attention to detail, process discipline, and cross-functional collaboration with HR, payroll, recruiting, IT, PMO, and program stakeholders. It is a remote role for candidates local to the Washington, D.C. area.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I use standardized data-entry procedures, validate key fields against source documentation, and conduct recurring reconciliation reports between systems. When discrepancies appear, I document the root cause, coordinate with the responsible team, correct the record, and track the resolution to prevent recurrence.
I would first confirm the metric definitions, owners, reporting cadence, and data sources for measures such as headcount, turnover, time-to-fill, hiring volume, and retention. I would validate the underlying data, create a clear dashboard or report with trend comparisons, and highlight material changes, data limitations, and recommended follow-up actions.
I would confirm offer acceptance, initiate required pre-employment steps, ensure the employee record and payroll details are complete, coordinate benefits eligibility and enrollment communications, and prepare onboarding documentation. I would also maintain a checklist, communicate deadlines to stakeholders, and verify that all actions are completed before the start date.
I would assess the current workflow to identify manual steps, recurring errors, and unclear ownership. For example, I could standardize a recurring report template, introduce validation checks and a shared deadline tracker, then document the process so the team can produce timely, more consistent results.
I acknowledge the request promptly, protect confidentiality, and clarify the facts needed to research the issue. I review the applicable policy and system information, consult HR leadership or the appropriate specialist when necessary, and provide the employee with an accurate, professional response and clear next steps.
Company Summary
Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future.
Position Overview
The HR Analyst plays a critical role in supporting end-to-end HR service delivery, including providing analytical, operational, and coordination support across Personnel Administration, Benefits, Payroll coordination, and Talent Acquisition. This role is responsible for running and analyzing HR reports, tracking KPIs, supporting recruiting and hiring activities, facilitating day-to-day HR operations, and ensuring data accuracy and process consistency across HR systems.
The HR Analyst partners closely with HR leadership, Recruitment, Payroll, and Program stakeholders to support day-to-day HR operations while enabling data-driven decision-making across the employee lifecycle.
Work Location: Washington, D.C. area (remote)
Clearance: N/A
Job Responsibilities and/or Success Factors
HR Operations & Service Delivery
- Support end-to-end HR service delivery across personnel actions, employee lifecycle changes, and HR transactions.
- Coordinate closely with Payroll to ensure accurate processing of hires, terminations, changes, and audits.
- Assist with benefits administration coordination, including eligibility tracking, enrollments, and employee inquiries.
- Support general HR inquiries and conduct research of policies and procedures, as needed.
- Maintain accurate employee data across HR systems and ensure compliance with internal policies and applicable regulations.
- Support onboarding, offboarding, and employee documentation processes in partnership with HR leadership.
HR Reporting, Analytics & KPIs
- Run standard and ad-hoc HR reports related to headcount, turnover, hiring activity, benefits, and workforce trends.
- Track and maintain HR and Talent Acquisition KPIs (e.g., time-to-fill, pipeline metrics, hiring volume, retention, turnover, and other workforce data).
- Support HR dashboards and reporting for leadership, ensuring data integrity and consistency.
- Assist with audits, data validation, and reconciliation across HR, ATS, and payroll systems.
Talent Acquisition & Recruiting Support
- Support recruitment and hiring efforts across corporate and program roles.
- Assist with requisition tracking, job postings, candidate workflow coordination, and interview scheduling.
- Partner with Recruiters and Hiring Managers to ensure hiring processes are followed and timelines are met.
- Support offer coordination, pre-employment steps, and hiring documentation.
- Track recruiting activity and hiring metrics to support TA planning and performance reporting.
Process Improvement & Cross-Functional Support
- Identify opportunities to improve HR processes, workflows, and reporting efficiency.
- Support documentation of HR procedures, SOPs, and job aids.
- Serve as a liaison between HR, Talent Acquisition, Payroll, I.T., PMO and internal stakeholders to ensure smooth service delivery.
- Provide responsive, professional support to employees and managers on HR-related inquiries.
Education and Minimum Qualifications
- Bachelor’s degree in Human Resources, Business Management, Business Administration, Analytics, or a related field.
- 2–4 years of experience in HR operations, HR analytics, Talent Acquisition support, or a related HR role.
- Experience running reports and working with HR data across HRIS and ATS platforms.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Excel and HR systems.
- Excellent communication, organizational, and collaboration skills.
Preferred Qualifications
- Experience supporting recruiting or Talent Acquisition teams.
- Familiarity with HR KPIs, workforce metrics, and reporting dashboards.
- Experience working in a government contracting or professional services environment.
- Knowledge of payroll coordination and benefits administration processes.
- HR certification (PHR, SHRM-CP) or progress toward certification.
AAP Statement
We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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