About this role.
GoDaddy is hiring a remote Technical Support I professional in Bulgaria to support customers in an escalated services and care environment. The role combines customer-facing troubleshooting across email, phone, chat, and internal systems with operational work including transaction processing, payouts, account updates, and identity verification. Candidates need at least one year of customer or technical support experience, strong English communication, comfort with support platforms such as Salesforce and Confluence, and meticulous documentation habits. The schedule operates from 10:30am to 1:30am EEST, seven days per week, and requires flexibility for weekend and business-driven shifts.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would first confirm the domain name and gather details such as the exact error, recent DNS changes, and affected services. I would review the account and DNS configuration using approved tools and knowledge articles, explain findings in plain language, and document all actions. If the issue required deeper investigation, I would set expectations and escalate it with clear diagnostic notes.
I follow the documented workflow step by step, verify key customer and transaction details before submitting changes, and use checklists where appropriate. If information is unclear or does not align with policy, I pause the process and seek guidance rather than making assumptions. This protects customers and helps maintain compliance while keeping work moving efficiently.
I would avoid jargon and begin with a concise explanation of what is happening and how it affects them. Then I would provide simple, numbered next steps and confirm their understanding before proceeding. I would also give a realistic timeline and follow-up expectation so the customer feels informed throughout the process.
An escalation should include the customer’s issue, the business impact, relevant account details, troubleshooting already completed, results from diagnostic tools, timestamps, and any screenshots or error messages when permitted. It should also clearly state why escalation is needed and what outcome is requested. Thorough documentation reduces duplicate work and speeds resolution.
I would prioritize work according to severity, customer impact, service expectations, and required response times. I would stay organized in the case-management system, complete documentation immediately after each interaction, and communicate early if an issue needs escalation or follow-up. I would remain calm, maintain quality standards, and adapt as priorities change.
Location Details: Remote – Bulgaria
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Schedule: Department hours from 10:30am EEST until 1:30am EEST 7 days a week. Shifts will be within department hours which Includes weekend work. Flexibility needed to cover shifts within department hours based on business needs.
What you’ll get to do… We’re looking for a Technical Support professional to join our Investors and Enterprise Operations – Services & Care team. In this role, you’ll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You’ll work in an escalated support environment where quality, empathy, and attention to detail matter.
Technical Support I is a dual role that combines customer-facing support with operational responsibilities such as transaction processing, payouts, and account verification. You’ll follow established procedures while developing deeper product knowledge and improving your technical troubleshooting skills over time.
If you enjoy helping customers, solving problems, and learning new systems, this is a great opportunity to grow within a high-performing support organization.
- Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues
- Explain technical concepts in simple, straightforward language
- Provide accurate updates, set expectations, and ensure a positive support experience
- Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles
- Escalate complex issues appropriately and document them clearly for higher-level teams
- Process transactions, payouts, account updates, and ID verification in line with policy
- Ensure accuracy and compliance when handling sensitive customer and financial information
- Maintain detailed case documentation in Salesforce and other internal tools
- Navigate Salesforce, Confluence, Slack, and diagnostic tools to complete daily work
- Participate in training, shadowing, and skill-building activities to enhance technical and operational knowledge
Your experience should include…
- Fluency in English is a requirement (Written & spoken)
- 1+ years of customer support or technical support experience
- Strong communication skills and the ability to explain technical issues in simple terms
- Experience using support tools such as Salesforce, Confluence, or similar platforms
- Ability to follow structured procedures while handling a variety of customer and operational tasks
- Comfort troubleshooting multi-step issues and learning new systems or technical concepts
- Strong attention to detail and ability to work with accuracy in a fast-paced environment
You might have
- Knowledge of domains and DNS
- Previous knowledge of GoDaddy products
We’ve got your back… We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us… GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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