About this role.
Language Services Associates is seeking independent-contractor Video Remote Interpreters to facilitate real-time communication through a web-based VRI platform. The role involves promptly answering inbound interpretation calls, delivering accurate interpretation, providing professional client service, and resolving basic technical issues or escalating them when needed. Candidates need strong spoken and written English and target-language skills, adherence to professional conduct and applicable licensing requirements, and comfort working in a fast-paced remote environment. The position also requires a reliable computer, webcam, headset, suitable lighting and backdrop, and high-speed internet. Prior interpreting, VRI-platform, Windows, and PC troubleshooting experience are preferred.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I listen for the speaker's full meaning, including context and tone, before interpreting as faithfully and clearly as possible. I use clarification when necessary, avoid adding personal interpretation, and maintain a steady pace so all parties can follow the conversation.
I would calmly confirm the immediate issue, guide the client through basic troubleshooting steps within my scope, and keep communication professional. If the problem requires deeper technical support, I would promptly follow the escalation process to a manager or IT team.
I follow the applicable code of professional conduct, interpret only what is said without giving advice or opinions, and protect all information encountered during an assignment. I also work from a private setting and use secure, approved systems.
I verify my internet connection, computer performance, webcam, headset, lighting, and backdrop before availability begins. I also minimize distractions, ensure privacy, keep required software updated, and have a plan for promptly reporting technical interruptions.
I would professionally ask the speaker to repeat, slow down, or clarify the term rather than guessing. If the communication cannot be accurately interpreted because of a dialect or terminology limitation, I would follow the organization's procedure for notifying the appropriate party or requesting reassignment.
Overview:
As a Video Remote Interpreter with LSA Video, Inc., you will be a key member of our team in facilitating language communication on a variety of assignments while having the chance to utilize the most advanced technology in the language services industry.
Responsibilities:
· Interpret through web-based VRI system
· Answering inbound calls in a timely manner
· Assist clients with basic troubleshooting (refer to manager or IT department if necessary)
· Provide superior customer service
Qualifications/Experience:
· Maintain (as applicable) compliance with any national, state, or local licensing and/or certification requirements
· Adhere to Code of Professional Conduct
· Attention to detail, while working in a fast-paced environment
· Strong oral and written communication skills in English and the target language
· Professional and positive phone manner with clients from all types of businesses
· Familiarity working in a windows environment (preferred)
· Experience with VRI systems(preferred)
· PC Trouble shooting skills (preferred)
· Previous interpreting experience (preferred)
VRI Technical Requirements:
PC Minimum Requirements
· Windows 8.1 or higher
· AMD A8 or Intel Core i5 or faster
· 4GB RAM
· 40 Mb free space on HDD
· High speed internet (5 Mbps Download / 5 Mbps Upload)
Recommended webcam
· PC – Logitech WebCam® C920 HD Pro or better
MAC Minimum Requirements
· Mac with Intel Core i5(5th Gen)
· Mac OS X ‘Yosemite 10.10 or higher
· 4GB RAM
· 40MB hard drive space Latest Firefox/Safari and Apple software updates
· High speed internet (5 Mbps Download / 5 Mbps Upload)
Recommended MAC webcams
· MAC- Internal iSight
· Logitech C920 Pro (recommended for best experience). Must be MAC compatible
RECOMMENDED USB HEADSET
· Plantronics USB Headsets
Backdrop
· Chroma key blue backdrop
· Width: 46 1/2” Min. height: 49 5/8 “ Max. height: 63 “
· www.TheWebAround.com (56” diameter)
Room Illumination
· All illumination should be artificial (Preferably incandescent light)
· We will test for optimizing lighting
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.
Compensation
Additional Information
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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