About this role.
Getlabs is seeking a Senior Trust and Safety Manager to establish and lead a new safety program for a distributed field workforce of mobile phlebotomists entering members’ homes. The role will assess risks, create safety policies and incident-response workflows, select and deploy safety tools, and deliver practical field education. This person will serve as the escalation owner for serious incidents and partner closely with Legal, Privacy, People, Clinical, Product, and Field Operations. Success depends on building trust with frontline employees while creating measurable, scalable safety practices for a rapidly growing healthcare operation.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I began with a structured discovery process that reviewed incident data, frontline feedback, existing policies, and legal obligations. I prioritized risks by severity and likelihood, created an initial roadmap of quick wins and foundational controls, and established clear owners and success metrics. I then launched the program through practical training and regular feedback loops to refine adoption.
I would first define the specific risk scenarios the solution is intended to address and assess whether process changes could reduce the risk without additional data collection. For technology options, I would evaluate effectiveness, usability, privacy impact, legal requirements, vendor security, cost, response procedures, and employee acceptance. I would use a controlled pilot with measurable outcomes before committing to a broader rollout.
My first priority is immediate employee safety and care, including emergency services and direct support when needed. I would activate a defined escalation workflow, preserve relevant facts, coordinate with People, Legal, Clinical, and Field Operations, and communicate sensitively with the affected team member. After stabilization, I would lead a structured review focused on corrective action and organizational learning rather than blame.
I would involve frontline employees early in discovery, pilots, and content design so the program addresses real conditions rather than assumptions. Training would be brief, scenario-based, and delivered through channels the workforce already uses, such as huddles and in-app content. I would also share evidence of impact, remove unnecessary friction, and maintain feedback channels so employees can see their input leads to improvements.
I would track incident frequency and severity, near-miss reporting, response and resolution times, training completion and knowledge retention, technology adoption, and workers’ compensation trends. I would segment data by location, workflow, and incident type to identify concentrated risks. The goal is to combine leading indicators, such as training engagement and near-miss reporting, with outcome measures that show whether field safety is improving.
Getlabs is the leading platform for at-home diagnostics.
Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.
Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.
About Function & Getlabs
In 2026, Function acquired Getlabs, the leading provider of at-home diagnostics. Getlabs has delivered convenient at home diagnostic testing nationwide, allowing our customers to have access to healthcare in the comfort of their own homes. By bringing Getlabs into Function’s ecosystem, we’re making it easier than ever for everyone to access world-class diagnostics with advanced lab testing and cutting-edge technology — creating the most comprehensive preventive health platform on the market.
Function Health was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to ensure people don’t suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.
About the Role
We are seeking a driven and pragmatic Senior Trust and Safety Manager to build and own the Trust & Safety function protecting our field workforce. Every day, our phlebotomists enter members’ homes alone. This role exists to make sure they are prepared, equipped, and protected — and to make Function’s stance on their safety unmistakable. You will work with our People, Field Operations, Clinical, Legal, and Product teams to stand the program up from the ground: running discovery to surface our biggest risks and blind spots, writing the policies and emergency response workflows the field relies on, sourcing and deploying tangible safety solutions, and building an education program that keeps safety front of mind long after launch.
The ideal candidate is comfortable working through ambiguity, meticulous in their attention to detail, self-motivated, resourceful, and capable of thriving in a fast-paced environment. You have built a program from zero before — written the first policy, selected the first tool, run the first training — and you are as effective drafting policy with Legal as you are standing in a field team huddle explaining why it matters. As the first dedicated owner of this function, your work will directly shape how we protect a field workforce scaling from hundreds to thousands.
This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you’re looking for meaningful challenges, dynamic work, and the opportunity to make a real impact we’d love to meet you.
Key Responsibilities:
Run discovery and prioritize risk. Map incident history and field-reported issues, identify our blind spots and highest-severity risks, define what is in and out of scope for Trust & Safety, and deliver a leadership-ready proposal that formally establishes the program.
Own the Trust & Safety roadmap. Sequence immediate fixes against longer-term initiatives, and set the launch dates, training milestones, and continuing education calendar the organization plans around.
Build the policy and workflow library. Author internal policies, emergency response and escalation workflows, incident reporting and investigation standards, and post-incident review practices — and keep them current.
Source, evaluate, and deploy safety solutions. Explore hardware such as body cameras and panic buttons alongside no-capital internal solutions like pre-shift vehicle checks; own vendor selection, pilot, rollout, and adoption.
Build and run field education. Create the Trust & Safety education library, launch the program with a company-wide rollout, and sustain it through ongoing content in the formats the field will actually consume — huddles, lunch and learns, in-app content, written and audio.
Partner closely with Legal and Privacy. Anything touching recording, monitoring, patient identification, or additional data collection clears legal review before it reaches the field.
Serve as the escalation point for serious incidents. Respond quickly and with genuine care for the team member involved, coordinate across People, Field Ops, Clinical, and Legal, and close the loop with the individual and the organization.
Define and report the metrics that prove it works. Incident rate and severity, response time, training completion and engagement, and workers’ compensation claims and renewal outcomes — used to drive company-wide buy-in, not just to report status.
Qualifications / Skills:
6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations, including 2+ years owning programs or leading people. Experience supporting a distributed, in-person workforce is essential.
A track record of building a function from zero — not inheriting and maintaining an established one.
Working knowledge of workplace safety and incident management: injury response, investigation practices, OSHA recordkeeping, and workers’ compensation.
Experience partnering with Legal and Privacy on sensitive programs involving recording, employee monitoring, or PII/PHI handling.
Excellent written communication — you can produce a policy, an executive memo, and a field-facing training module with equal clarity.
Demonstrated ability to drive adoption of programs frontline employees may initially resist; you earn trust with field teams rather than mandating from a distance.
Highly organized and self-directed, comfortable owning a roadmap with many dependencies and few established processes.
Genuine care for people. Team members will come to you on their worst day at work.
Nice to have:
Experience in healthcare, home health, mobile phlebotomy, field services, or logistics — any industry with lone workers entering private residences.
Familiarity with lone-worker safety technology: body cameras, panic buttons, GPS check-in systems, dashcams, or fleet telematics.
Certifications such as CSP, ASP, or OHST, or formal de-escalation and crisis intervention training.
Experience building an education library or LMS curriculum and driving measurable completion.
Multi-state employment law exposure, particularly consent-to-record and employee monitoring requirements.
We have great benefits to make your life easier so you can focus on what you’re best at:
- Competitive salary (110K-140K)
Valuable stock option plan
Medical, dental and vision insurance options
Flexible and unlimited vacation
A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!
Compensation
Additional Information
Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
