About this role.
This Director of Product Management role owns vision, strategy, and measurable customer security outcomes for Zscaler Security Operations. The leader will define roadmaps for threat detection, risk and exposure management, cyber operations, managed investigation and response, threat hunting, and advisory services. The position requires extensive SOC and managed security services experience, along with the ability to align customer needs, operations teams, product teams, and product marketing. It is a customer-facing strategic role involving executive advisory boards, critical escalations, industry thought leadership, and AI-enabled service innovation.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin with customer interviews, operational telemetry, incident reviews, and market benchmarks to identify the outcomes customers value most. I would establish a concise outcome framework using measures such as mean time to detect and respond, investigation quality, risk reduction, coverage, false-positive reduction, and customer confidence. Each roadmap initiative would be tied to a baseline, target metric, and accountable operational owner.
I would assess customer segments, threat trends, service delivery constraints, competitive differentiation, and the existing product platform. From there, I would define a multi-horizon strategy covering immediate operational improvements, platform capabilities such as automation and integrations, and differentiated AI-enabled experiences. I would validate priorities through customer advisory boards and use measurable adoption and outcome data to refine the roadmap.
I would focus first on bounded, high-value workflows such as incident summarization, case enrichment, investigation guidance, and knowledge retrieval. Controls would include human review for consequential actions, clear confidence indicators, secure data handling, evaluation against real SOC scenarios, and continuous monitoring for accuracy and bias. The goal is to augment analysts and improve speed and consistency, not to create opaque automation.
I would quickly establish facts, business impact, ownership, communication cadence, and an incident command structure. I would ensure the customer receives clear, honest updates that distinguish confirmed information from ongoing investigation, while coordinating security operations, engineering, support, and executive stakeholders. After resolution, I would lead a post-incident review that converts lessons into product, process, and service-delivery improvements.
I build alignment around a shared customer problem, evidence-based priorities, and clearly defined success measures. I involve partners early in discovery, make trade-offs transparent, and connect roadmap decisions to both customer impact and operational feasibility. Consistent follow-through, direct communication, and recognition of each team's constraints help create durable trust and accountability.
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Director, Product Management, Customer Security Outcomes to join our team. This is a fully remote U.S. role, reporting to the Sr. Director of Product Management in the Product Management department. This critical leadership role owns the product vision and strategy for Zscaler Security Operations, delivering clear, scalable, and measurable services that are highly differentiated and indispensable to our customers. You will sit at the intersection of our customers, security operations experts, and technology, ensuring Zscaler sets the industry standard for security service delivery.
What you’ll do (Role Expectations)
Define and document an aligned vision and strategy for the future of threat detection, risk/exposure, and cyber operations services based on market and customer feedback
Set customer-driven, world-class security operations outcomes and measures across managed investigation, managed response, threat hunting, and advisory services
Partner with Customer Security Operations and Product teams to implement features that deliver industry-leading security outcomes and ensure operational alignment
Represent Zscaler as a customer-facing visionary thought leader, participating in executive customer advisory boards and managing critical incidents and escalations
Collaborate with Product Marketing to establish Zscaler as the industry leader in security operations by setting the standard for understanding and achieving great security outcomes
Who You Are (Success Profile)
You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
8+ years of experience in detection and response with a background in delivering tech-led managed services at scale
Proven operational experience running a Security Operations Center (SOC) with deep credibility among industry SOC leaders
In-depth understanding of the security market, vendor landscape, automation, and threat detection and response technologies
Demonstrated ability to distill complex situations into data-driven plans coupled with strong B2B experience within a growth-stage business and exceptional customer-facing skills
What Will Make You Stand Out (Preferred Qualifications)
Experience designing strategic product roadmaps that leverage generative AI to automate incident summarization workflows and accelerate customer security outcomes
Tech-forward expertise embracing automation, AI, and modern methodologies such as agentic workflows and MCP
Strong background viewing services through a product lens to effectively influence core product management and engineering teams
#LI-Remote #LI-JG1
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$199,500—$285,000 USD
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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