About this role.
Vonage is seeking a Sales Development Representative to create and qualify enterprise opportunities for its communications API platform. The role centers on high-volume outbound prospecting through calls, email, LinkedIn, research, and sales-engagement tools, with qualified meetings passed to Key Account Sales. Candidates need at least two years of B2B software sales-development, lead-generation, or sales experience, along with strong English communication and enterprise outbound experience. This is a fully remote Mexico-based position requiring authorization to work in Mexico, with performance measured through monthly qualified appointments and sales opportunities.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I start by defining the ideal customer profile, segmenting accounts by fit, potential use case, and buying signals. I identify relevant stakeholders, research company initiatives and technology context, then build coordinated call, email, and LinkedIn sequences. I review response and conversion data weekly to prioritize the segments and messages producing qualified conversations.
I would first understand the prospect's customer-engagement workflow and the communications challenges they are trying to solve. I would assess use case, business impact, current tools, technical requirements, stakeholders, timeline, and whether the account meets enterprise criteria. If there is a clear fit and a defined next step, I would document the context thoroughly in Salesforce and schedule a focused meeting with the appropriate account manager.
I acknowledge the objection without being defensive, ask a concise follow-up question to understand the underlying concern, and connect the conversation to a relevant business outcome. If timing is the issue, I seek permission for a specific follow-up date and provide a brief, useful resource. I treat objections as feedback for improving my messaging rather than as a reason to stop prospecting.
I would monitor activity volume, connection rate, email reply rate, positive-response rate, meetings booked, meeting-show rate, opportunity conversion, and pipeline contribution. I would break results down by account segment, persona, channel, sequence, and messaging theme. This makes it possible to improve quality as well as quantity rather than simply increasing activity.
I establish a regular feedback loop on target accounts, messaging, campaign responses, meeting quality, and closed-loop opportunity outcomes. With account executives, I align on territory priorities and provide detailed discovery notes so handoffs are actionable. With marketing, I share recurring prospect pain points and objections so campaigns, content, and nurture motions can be refined around real buyer feedback.
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Communications APIs:
As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role matters:
As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new Enterprise sales opportunities. Your final goal will be to schedule meetings with qualified prospects, and pass them on to our Key Accounts Sales counterparts.
You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects.
There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance.
Your key responsibilities:
- Perform outbound prospecting activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels
- Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools
- Qualify customers based on a thorough knowledge of Vonage API platform products
- Keep meticulous and detailed notes updated in our CRM system
- Schedule qualified meetings and demos for our Account Managers
- Collaborate with marketing, account managers, and sales leadership to optimize performance
- Achieve monthly targets number of qualified Appointments & new sales Opportunities
- Develop and maintain territory plan with Account Managers from your assigned geography
- Have strong working product knowledge of Vonage’s API product suites
- Support Vonage API marketing efforts by assisting in online and other marketing campaigns
What you’ll bring:
Required:
- 2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry
- Ability to speak and write English at a professional level
- Strong Cold calling and Personalized email creation experience
- Self Motivated and Self Organized with the ability to make things happen without supervision or tight control
- Salesforce, Gong, Linkedin, LinkedIn Sales Nav Sales engagement tools (like Gong Engage and Outreach), zoominfo, Gen AI Tools, and 6sense experience
- Enterprise/Key Accounts (1K+ Employees) Outbound experience
Experience we consider a plus:
- Experience with CPaaS, Telecommunications, and/or multi-product suites
- Highly collaborative mindset who is a team player – our success is together, not alone.
- Willingness to talk on the phone and on video with prospects
- Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day
- Goal-oriented mindset
- Creativity around new ideas to help the team be successful
Where you will work:
This position offers a fully remote work arrangement based out of Mexico.
Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.
How you’ll benefit:
- Medical Insurance
- Group Life Insurance
- Meal Card (Pluxee Tienda Card)
- Volunteer Time (VTO)
- Ericsson Care Line
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
This is a salaried role and would be part of our Commission Compensation structure. The overall compensation would be based on a 70/30 split. #LI-ML1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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