About this role.
This is a senior individual-contributor sales role focused on acquiring new business for Vonage's UCaaS and CCaaS solutions. The Account Executive will own the full sales cycle, from opportunity qualification and territory strategy through proposals, objection handling, forecasting, and closing. Success requires at least five years of high-performing SaaS or CCaaS sales experience, particularly with complex solutions and varied business verticals. The role also involves cross-selling, upselling, coordinating channel marketing activity, and working cross-functionally to develop account strategies. It is a UK work-from-home position serving an EMEA-oriented sales territory.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I mapped the economic buyer, technical evaluators, end users, and procurement stakeholders early in the process. I tailored value messaging to each group, maintained a mutual action plan, addressed implementation concerns with internal specialists, and ultimately closed the deal by tying the solution to measurable business outcomes.
I segment the territory by ideal customer profile, industry, company size, technology environment, and expansion potential. I prioritize high-propensity accounts, define account-specific outreach and partner motions, set pipeline coverage targets, and review conversion data regularly to adjust my focus.
I first clarify whether the concern is budget, competing priorities, or a gap in perceived value. I then reframe the discussion around quantified outcomes such as productivity, customer experience, operational resilience, and total cost of ownership rather than discounting prematurely.
I apply consistent qualification criteria, validate compelling events and decision processes with buyers, and document next steps for every opportunity. I separate pipeline stages based on verified customer actions, inspect deal risks frequently, and communicate changes early rather than relying on optimism.
I would conduct structured account reviews to understand the customer's current communications stack, adoption levels, business priorities, and upcoming changes. From there, I would align additional UCaaS, CCaaS, or communications capabilities to specific gaps and build a stakeholder-supported expansion plan.
Join Vonage and help us innovate cloud communications for businesses worldwide!
We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused team Members that expand existing accounts/channels and find new clients to adopt our UCaaS and CCaaS products and services.
Why this role matters
As part of Vonage’s Field Sales organization, Our Account Executives identifies and acquires new customers for the company’s robust, feature-rich residential and business communications solutions. We develop and execute sales strategies to address the needs of customers ranging from single-person companies to those with thousands of employees spread over multiple locations. You can join our team as a Senior Account Executive, providing services across a significant geographic region or product area. This role will cover our entire UCaaS and CCaaS suite of solutions.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…
What you’ll do
- Identify and qualify business opportunities.
- Develop account / territory selling strategies.
- Prepare formal proposals and present to decision makers within customer organizations.
- Manage all steps of the selling process. We’re seeking a strong closer.
- Coordinate complex decision-making in order to overcome objections to closure.
- Close new business according to targets, objectives and plans.
- Provide accurate sales forecasts and reports to management in a timely and consistent manner.
- Cross-sell and up-sell based on understanding of customer business needs.
- Drive and manage successful sales / channel marketing campaigns and events.
What you’ll bring
- 5+ years of evidenced strong sales performance within CCaaS or SaaS. Experienced in selling complex solutions to a wide mix or business verticals.
- Demonstrated proficiency in all areas of the sales cycle, including prospecting, initial discovery, presentation, demonstration and closing.
- Familiarity with Microsoft business tools, Salesforce.com and other communication tools.
- Excellent communication skills, including writing, speaking and listening.
- Proven track record of meeting or exceeding sales targets in a high-growth environment.
- Ability to overcome objections from prospective customers.
- Create convincing proposals and documentation.
- Apply analytical skills to evaluate and interpret complex channel, partner, product and sales-related situations.
- Work cross-functionally to coordinate and integrate diverse teams and inputs into sales-focused strategy development.
What’s in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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