About this role.
Cloudbeds is hiring a Sales Director to win new mid-market independent hotel and hotel-group customers for its hospitality technology platform. This is a hunter-focused individual sales role requiring independent pipeline generation, consultative virtual presentations, forecasting, negotiation, and long-cycle opportunity management in Salesforce. The successful candidate brings at least five years of high-performing sales experience plus deep familiarity with the hotel ecosystem and hospitality technology. The role also represents Cloudbeds at industry events and shares market feedback with sales leadership, product, and marketing teams. It is remote and explicitly located in Australia or New Zealand.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I define a focused ideal customer profile, map relevant hotel groups and independent properties, and use a structured account plan for each priority prospect. I combine targeted outbound outreach, referral development, event follow-up, and partner relationships, then track activity-to-conversion metrics in Salesforce so I can adjust quickly.
I would first diagnose the property's operational, distribution, and commercial goals rather than lead with features. I would then connect Cloudbeds' unified platform and partner ecosystem to measurable outcomes such as streamlined operations, improved booking management, and stronger commercial performance, supported by a tailored demonstration and relevant customer examples.
I establish mutual action plans with clear stakeholders, decision criteria, business outcomes, and dates for every significant opportunity. I use CRM stage definitions rigorously, validate next steps directly with the buyer, identify risks early, and separate upside opportunities from commit forecasts based on verified customer actions.
In a complex negotiation, I focus on understanding the underlying business concern behind a pricing or contractual request. I protect value by reframing the discussion around outcomes, offering carefully bounded trade-offs where appropriate, and aligning concessions to reciprocal commitments such as term length, implementation timing, or expansion potential.
I would capture recurring objections, competitive themes, integration needs, and customer language in a consistent format rather than sharing isolated anecdotes. I would prioritize feedback by revenue impact and frequency, bring specific examples to cross-functional discussions, and partner with product and marketing on messaging, enablement, or roadmap inputs that improve conversion.
What Makes Cloudbeds Unique
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024, but we’re just getting started.
How You’ll Make an Impact:
As Sales Director, you will play a pivotal role in Cloudbeds’ growth, leveraging your extensive network and deep understanding of the mid-market hotel landscape to drive high-value ARR and expand our brand. Your expertise in hospitality technology will be essential as you build relationships, forge partnerships, and position Cloudbeds as the go-to solution for independent hotels. This is a hunter role focusing on acquiring new clients.
What You Bring to the Team:
- Build and execute a sales strategy targeting independent hotels and groups, identifying opportunities to drive revenue and expand Cloudbeds’ presence.
- Deliver on your sales forecasts to ensure that we hit our ambitious goals
- Conduct exceptional virtual client presentations that clearly articulate Cloudbeds’ value proposition
- Represent Cloudbeds at major industry events, serving as a brand ambassador and building connections with potential clients and influencers.
- Provide valuable feedback from the field to sales leadership, product, and marketing teams.
- Cultivate strong post-sale relationships (NOT Account Management, that’s another team) that lead to happy clients and fuel valuable referrals.
What Sets You Up for Success:
- 5+ years of experience as a top-performing sales professional, using a highly consultative approach.
- A deep understanding of the mid-market hotel ecosystem with a proven track record of successfully selling to independent hotels, groups and driving ARR growth
- Expertise in hospitality technology, with a passion for helping hotels thrive through innovative solutions.
- Strong business acumen, exceptional negotiation skills, and a consultative sales approach.
- Proven success in building pipelines independently, without BDR/SDR support
- Expertise in Salesforce CRM and experience with long-term pipeline management
- Exceptional communication and listening skills
- Alignment with Cloudbeds’ core values
Bonus Skills to Stand Out:
- Good knowledge of PMS technology
- Multilingual capabilities
- Experience in the hospitality or lodging industry.
#LI-JS1
What to Expect – Your Journey with Us
Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it, and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards:
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays – enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome – A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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