About this role.
Ramp is hiring a customer-facing Technical Consultant to advise commercial customers on finance-system implementations, configurations, and integrations. The role centers on ERP, HRIS, and API integration design, technical discovery, troubleshooting, and scalable implementation patterns rather than direct coding ownership. This consultant partners closely with Customer Activation, Account Management, Product, Design, and Engineering to accelerate customer time-to-value and inform product roadmap decisions. Candidates need at least two years of technical consulting, solutions engineering, implementation, or similar SaaS/fintech experience, plus familiarity with accounting workflows and enterprise systems such as NetSuite, Sage Intacct, Microsoft Dynamics, or Oracle Fusion. The environment emphasizes ownership, urgency, ambiguity tolerance, and the ability to translate technical concepts into business value for finance and operations stakeholders.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first map the customer's current finance processes, data sources, approval flows, chart-of-accounts requirements, and target outcomes. I would validate system capabilities and constraints, identify required data mappings and ownership, and then recommend a scalable configuration and integration architecture. I would document assumptions, risks, dependencies, and a phased path to value for the customer and internal teams.
I would focus on business outcomes rather than API mechanics, explaining that an API is a secure way for systems to exchange information automatically. I would use their workflow as the example, such as syncing expense, employee, or accounting data to reduce manual reconciliation. I would clearly cover what data moves, when it moves, who owns it, and any tradeoffs between native integrations and custom API workflows.
I would first understand the underlying business problem rather than simply rejecting the request. I would explain the operational, technical, or scalability risks of the requested approach and offer a supported alternative that achieves the intended outcome where possible. If there is a genuine product gap, I would capture the use case, customer impact, and frequency of need to provide actionable feedback to Product and Engineering.
I would isolate the issue by confirming the expected workflow, reviewing configuration, permissions, field mappings, source-system data, error messages, and timing. I would determine whether the issue is customer setup, partner-system behavior, Ramp configuration, or a potential product defect, then coordinate the right owners with concise evidence. Throughout the process, I would set expectations with the customer and provide practical workarounds when available.
I would synthesize feedback into structured patterns rather than forwarding isolated requests. For each pattern, I would quantify affected customers where possible, describe the workflow and business impact, identify current workarounds, and propose the expected value of an improvement. This gives Product and Engineering the context needed to evaluate priority, scope, and scalability.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Activation & Account Management teams to identify, prioritize and build financial solutions for new and existing customers so that Ramp continues to scale with their needs.
You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers.
You will define the customer’s financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp’s technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.
This role is focused on Commercial customers, supporting high-growth companies with standardized financial workflows, core ERP integrations, and repeatable implementation patterns that drive fast time-to-value.
What You’ll Do
Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design
Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations
Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success
Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s API
Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly
Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base
Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams
What You Need
Bachelor’s degree in computer science, engineering, finance, business, or a related field
2+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment
Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows
Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders
Strong communication skills: able to translate complex technical solutions into business value, guide customers toward scalable approaches, and diplomatically steer conversations when requests are misaligned with best practices or product capabilities
Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering
Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership
Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp’s upmarket motion
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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