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Proof

Dispatch Specialist

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Remote from
USA
Salary
USD 41,600–47,840 / hour
Department
Product & Operations
Employment
Full Time
Experience
Senior
Published
Apply before
9 Nov 2026
Listing views
38
Application actions
1
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AI Summary

The role, at a glance.

Proof is hiring an entry-level Dispatch Specialist to manage service-of-process assignments across an assigned territory in its legal-services marketplace. The role centers on matching jobs with independent contractor process servers, maintaining dispatch queues, negotiating fair prices, and meeting service-level targets. The specialist will communicate frequently by phone, text, and email with servers and clients while documenting decisions and resolving operational issues. Success requires strong organization, composure under pressure, relationship-building ability, and comfort using dashboards to improve workflows. This is a remote, full-time U.S. role with a defined growth path to more senior dispatch positions.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

3/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

3/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe work requires constant prioritization across a live dispatch queue, negotiation, and calm handling of time-sensitive issues. It is entry-level but demands consistent judgment, precise documentation, and high-volume stakeholder communication.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate
$44,720
US market range$40k–$52k
AI insightThe disclosed compensation range is $41,600 to $47,840 USD, with a midpoint of $44,720. Although the posting labels the position hourly, the stated figures are presented as an anticipated compensation range rather than an hourly wage rate; the market comparison uses estimated annualized U.S. pay for entry-level dispatch and operations coordination roles. A typical U.S. market range is approximately $40,000 to $52,000 annually, with overtime and bonus eligibility potentially increasing total earnings.

Core skills

Skills and capabilities most closely associated with this opportunity.

Dispatch OperationsLogistics CoordinationService of ProcessQueue ManagementClient CommunicationVendor Relationship ManagementNegotiationSLA ManagementData AnalysisGoogle Workspace
Sample interview questions
How would you prioritize several urgent dispatch requests when available process servers are limited?

I would first review deadlines, service-level commitments, geographic coverage, and the complexity of each assignment. I would contact the most qualified servers for the highest-risk jobs first, document every outreach attempt, and keep clients informed early if a timeline may be affected. I would then reassess the queue continuously as responses arrive.

Describe how you would handle a process server who requests a price above the approved range.

I would ask questions to understand the factors driving the request, such as distance, urgency, or local requirements. I would clearly explain the available pricing parameters and look for workable alternatives, including a different timing, another qualified server, or a revised service approach. I would remain respectful, make a decision consistent with business guidelines, and document the rationale.

How do you maintain accuracy when managing a high-volume queue?

I use a structured workflow with clear priority markers, timely notes, and regular queue reviews. I verify critical details such as location, deadlines, coverage requirements, and prior communication before assigning work. I also use dashboards and recurring checks to identify aging tasks before they become problems.

Tell us about a time you handled a difficult customer or partner conversation.

In a difficult conversation, I focus on listening first, acknowledging the other person's concern, and separating the problem from the person. I communicate the facts and available options clearly, set realistic expectations, and follow through on the agreed next step. This approach helps preserve trust even when the preferred outcome is not possible.

How would you use performance data to improve your dispatch results?

I would monitor measures such as time to assignment, acceptance rates, aging jobs, pricing patterns, and repeat coverage gaps. I would use those trends to refine outreach timing, identify reliable server partners, and escalate recurring market issues to the team. I would test practical workflow changes and compare results over time.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

Location: Remote – United States

Level: Specialist I (entry-level — clear growth path to Specialist II and Senior)

Reports to: Dispatch Manager

About Proof

Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers.

About the role

A Dispatch Specialist I is the front line of Proof’s marketplace. You ensure all service of process jobs in your territory are successfully dispatched by connecting job opportunities with independent contractor process servers. You negotiate fairly with both clients and servers and learn from every job outcome. Your work directly shapes the client experience, server relationships, and marketplace economics in the territory you own.

What you’ll do

  • Own a territory. Become the subject-matter expert on the operational requirements (e.g., regional licensing and coverage rules) for the regions you’re assigned.
  • Keep jobs moving and own your queue. Match every job in your territory to a process server quickly and manage your dispatch requests so work doesn’t pile up. Meet SLA targets and make the best decision for our clients and the process servers.
  • Build relationships with servers. Servers are independent contractors who choose which jobs to take. Call, text, and email them respectfully and professionally. Take notes on their preferences. Find solutions that work for both sides of the marketplace.
  • Communicate with clients. Handle client conversations by phone and email, negotiating the path that works best for everyone.
  • Negotiate fair pricing. Set prices that work for the server and the business, and hold the line when it counts.
  • Document everything. Keep records of client and server communications and the decisions you made on the job.
  • Improve as you go. Spot inefficiencies in your workflow. Share pricing and network gaps with the broader team to strengthen the market.
  • Support your peers. Help teammates solve problems when they ask. Contribute to an overall team that runs better because you’re on it.
  • Use data to learn. Use data and dashboards to track your own performance, identify trends, and improve your decisions and workflows.

Who you are

  • A customer-oriented communicator. You’re respectful and kind, even when things are hard or moving fast.
  • Composed under pressure. Tense conversations don’t rattle you. You stay calm and professional.
  • Detail-oriented and organized. You don’t let things slip through the cracks. Your task queue stays clean. You write clear notes that support your decisions.
  • A negotiator. You can hold a price, explain the why, and find creative paths forward when the first option doesn’t work.
  • Data-curious. You’re comfortable opening a dashboard, asking a question, and using the answer to improve your work.
  • A team player. You help peers when they ask. You bring ideas to your manager. You make the team better.
  • Adaptable. You’re comfortable in a fast-paced, changing environment, and you pick up new tools and procedures quickly.

Qualifications

  • 1–3 years of professional experience (dispatch, logistics, operations, customer service, or related).
  • Strong verbal and written communication skills.
  • Comfortable making outbound phone calls every day.
  • Experience or natural ability building trust-based relationships, especially with independent contractors or other partners.
  • Excellent time management and organizational skills; able to manage multiple priorities under tight deadlines.
  • Comfortable in fast-paced environments with frequent change.
  • Proficiency in MacOS and Google Suite (Gmail, Sheets, Docs, Slides).
  • Rapid learner — able to embrace new technology and new procedures quickly.

Preferred Qualifications

  • Bachelor’s degree.
  • Experience in dispatch, logistics, or operations.
  • Experience on a marketplace or gig economy platform.
  • Familiarity with business intelligence tools for self-serve analytics.

Compensation & Location

  • Full-time, hourly
  • Anticipated compensation range of $41,600–$47,840 paid on an hourly basis, eligible for overtime earnings.
  • Eligible for company bonus plan

Benefits

  • Medical, dental, vision, disability insurance, and 401(k) options
  • Flexible Time Off (FTO) and paid holidays
  • Company equipment provided

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

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This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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