Manager, Renewals

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Remote from: Ireland
Salary: Undisclosed
Department: Sales
Employment: Full Time
Experience: Senior
Published: 26 Oct 2026
Apply before: 25 Nov 2026
Listing views: 33
Application actions: 3

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AI Summary

The role, at a glance.

This role leads a renewals team responsible for retaining and expanding recurring subscription revenue across GitLab customers. The manager reviews weekly forecasts and outcomes, owns renewal and upgrade performance, and partners closely with Sales and Customer Success leadership. Key people-management duties include hiring, coaching, developing Renewal Managers, and improving renewal playbooks. Success depends on disciplined forecasting, churn-risk management, commercial judgment, and effective leadership in an asynchronous remote environment.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5

EasyHard

Pace & Pressure

4/5

RelaxedFast-paced

Autonomy Level

4/5

GuidedFull ownership

Communication Load

5/5

IndependentCollaborative

AI insightThe role combines quota accountability, team leadership, forecasting rigor, and cross-functional coordination across the full renewal lifecycle. It requires sound commercial decisions while improving processes and developing a distributed team.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate

$125,000

US market range (per year)$105k–$150k

0$165k

AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated annual compensation is shown in USD for a renewals-management role based on the configured US market; the yearly period is inferred from the full-time senior commercial-management context.

Core skills

Skills and capabilities most closely associated with this opportunity.

Renewal management Customer retention Revenue forecasting Churn prevention Sales leadership Team coaching Subscription sales Account expansion Contract lifecycle management Customer success collaboration Pipeline management Win-loss analysis Process improvement Cross-functional communication Asynchronous collaboration

Sample interview questions

How would you improve forecast accuracy for a renewals team?

I would establish clear renewal stages and exit criteria, inspect deal health weekly, validate close dates and risk assumptions, and compare forecast calls with actual outcomes. I would use win-loss patterns and leading indicators such as engagement, product adoption, and procurement status to improve coaching and forecast discipline.

How do you approach a high-value renewal that is at risk of churn?

I first clarify the customer’s business objectives, usage signals, stakeholders, commercial constraints, and root cause of risk. I then build a mutual action plan with the account team and Customer Success, set executive checkpoints where appropriate, and present a value-based path that may include remediation, the right commercial structure, or an adoption plan.

What is your approach to coaching Renewal Managers?

I use regular one-to-ones, call or deal reviews, and measurable development plans tailored to each person’s skills. Coaching focuses on discovery, risk qualification, negotiation, account strategy, and forecast ownership, while recognizing strong behaviors and translating successful practices into team playbooks.

How would you partner with Sales and Customer Success leaders to drive expansion during renewals?

I would align on account ownership, qualification criteria, timelines, and handoffs early in the renewal cycle. Shared account reviews would identify adoption gaps and growth signals, allowing the team to position expansion around demonstrated customer value rather than treating it as a last-minute commercial add-on.

How do you lead effectively in an all-remote, asynchronous environment?

I make priorities, decisions, metrics, and ownership visible through clear written documentation and consistent operating cadences. I balance asynchronous updates with purposeful live discussions for complex decisions, create inclusive channels for feedback, and use outcomes rather than presence as the basis for accountability.

Opportunity details

About this role.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

Reports to: Senior Manager, Renewals

Manager, Renewals Responsibilities

Extends to that of a Senior Renewal Manager.
Manage Renewals team to ensure healthy weekly activities
Review weekly forecasts and business outcomes with reps and sales managers. This includes win/loss review so we can iterate our approach based on our success and failures.
Responsible for all renewals of all contracts and upgrades
Collaborates with regional Sales and Customer Success leaders
Hires, coaches and develops Renewal Managers
Participates in the design and execution of the Renewals Manager playbooks

Manager, Renewals Requirements

Demonstrated sales or renewals management experience
Aptitude for continous improvement philosophy and strategy development and execution

About the team

The Renewals team focuses on protecting and growing GitLab’s recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you’ll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth.

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

How GitLab Supports Full-Time Employees

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.