Customer Service Executive (3-6 months contract)

Remote from
Anywhere 🌎
Job function
Customer Success
Job type
Job posted
Apply before
8 Oct 2023
Information Technology & Services

About Experian

Experian unlocks the power of data to create opportunities for consumers, businesses and society.

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Job Description:

What you’ll need to bring to the team:

  • Demonstrate strong communication skills through active listening, understanding customer’s needs, and identifying actions to help customers to achieve their objective quickly.
  • Assist customers with our products and services; advocate for solutions that will help customers to improve their creditworthiness.
  • Effectively use systems to capture customer data and record information; accuracy and compliance are an absolute must
  • Help customers understand credit bureau processes and educate on appropriate steps to request for corrections
  • Initiative driven in completing tasks on time

What you’ll be doing:

  • Service customers in ways that fit their needs most by familiarizing with products and services to give them the best solutions.
  • Daily support for customers’ inquiries about products and services via incoming calls, emails, letters, walk-ins, etc.
  • Acknowledge and respond to enquiry on timely basis.
  • Handle customers’ enquiries and complaints effectively and professionally.
  • Build and maintain good relationship with customers.
  • Provide support in terms of developing and carrying out customer service strategies and plans to retain existing customers.
  • Liaising with internal stakeholders such as data, IT, operations & etc. to ensure timely resolution of customers’ complaints
  • Make product and service suggestions to meet the customer’s specific needs
  • Perform ID verification and follow up documents with customers for delivery of report on timely basis.
  • Document and record customer feedback in the system
  • Follow up with customer to ensure their problem are resolved without further issues.
  • Engage with new and existing customers via outbound calls for product renewal.
  • Provide accurate, regular and timely comment to the management about customers’ commentaries, feedback on our products and services.
  • Assist in UAT and live test for system enhancement.
  • Any other matters as assigned.


More about you:

  • At least 1 years of customer service experience
  • Positive, service-oriented attitude
  • Excellent written and verbal communication skills
  • Ability to accurately produce reports and record essential information
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Possess good computer skills i.e. Microsoft Excel, Word, Power Point and excellent phone disposition
  • Ability to meet compliance requirements
  • Resilient to thrive in a complex environment

Experian Careers – Creating a better tomorrow together

Apply now >

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

Report jobShare

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar remote jobs in Customer Success

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job


What position is Experian hiring for?

Experian is hiring a remote Customer Service Executive (3-6 months contract) from Anywhere 🌎

What type of employment does Experian offer?

This is a Contract role.