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Customer Service Agent

Remote from
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
28 Jun 2023
Industry
Information Technology & Services
About company

About Accenture

Our purpose: To deliver on the promise of technology and human ingenuity

ACCENTURE’s Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists.  And that’s just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.

What’s In It For You:

  • Collaborate with a diverse network of people
  • Actively deliver innovative solutions for Accenture’s clients
  • Apply your skills and experience to help drive business transformation
  • Work locally or remotely, significantly reducing or eliminating the demands to travel

Project Description:

Customer Service Representative (CSR) will make outbound calls to health insurance carriers to verify private health insurance information and update the client records in the system.  The CSR will also verify other health insurance by web verification.
This role is remote.

Basic Qualifications:

  • Perform outbound calls to other health insurance carriers to verify private health insurance information
  • Collect policy information from health insurance carriers
  • Verify clients’ insurance information.
  • Accurately enter insurance data into Third Party Liability (TPL) database
  • Verify health insurance policy information via health insurance carrier’s web portal
  • Maintain quality score of 98% or better
  • Perform special research
  • Perform other duties as assigned
  • Observe professional standards of conduct, including attendance, professional behavior, and dress code

Bonus Points If You Have:

  • Previous call center experience
  • Working in a busy call center environment

Apply now >

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FAQ

What position is Accenture hiring for?

Accenture is hiring a remote Customer Service Agent from

What type of employment does Accenture offer?

This is a Full Time role.