Medallia Strategy Analytics, Senior Analyst

Remote from
Seniority level
Senior
Job type
Full Time,
Job posted
Apply before
19 Jul 2023
Industry
Computer Software

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer signals, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is “just an engineer” or “just a salesperson.” We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Medallia Strategy & Analytics Team (MSAT) is a first-of-its-kind experience management (XM) consulting team.  Its role is to help our customers realize the value of their investments with Medallia by uncovering data-driven insights and stories to inform their XM and program strategy and maximize its ROI.

MSAT is a global, high performing team. Today, the team is staffed by a cross-discipline team of problem solvers, who are located in San Francisco, Colorado, Florida, Texas, New York, Philadelphia, London, and Munich. They have a mix of MBA, PhD, and BS/MS in quantitative/research disciplines. We’ve only just scratched the surface of MSAT’s potential, and our team’s role is critical to the near and long term distinctiveness of Medallia!

As an Analyst on our team, you will work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers and employees.

Responsibilities

  • Play a critical role in consulting projects to help Medallia’s clients take action on business opportunities identified through their customer and employee feedback data and other signals
  • Analyze operational, customer, and financial data, alongside some of the world’s largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty. You will
  • Pull and integrate data from disparate sources, writing code to clean the data in preparation for modelling
  • Build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions
  • Use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations
  • Help the team prepare customer-facing deliverables (slide decks) that convey the results and applicability of your analysis
  • Serve as a cross-functional partner and enabler for other customer-facing teams on the application of unstructured data analysis workflows and enablement for client programs

Qualifications

  • Degree in behavioral/social science, statistics, or business with an emphasis in statistics and/or research methods
  • Analytical and problem-solving skills. Ability to formulate hypotheses, search for patterns, and find the story in the data
  • Strong communication and interpersonal skills
  • Intellectual curiosity and empathy
  • Familiarity with regression-based analysis
  • Knowledge or eagerness to learn one or more statistical software packages (e.g. R, Python, STATA, etc.), reporting packages (Tableau, Power BI etc.) and database management (SQL etc.)
  • Adept at queries, report writing and presenting findings

Apply now >

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FAQ

What position is Medallia hiring for?

Medallia is hiring a remote Medallia Strategy Analytics, Senior Analyst from

What type of employment does Medallia offer?

This is a Full Time role.