People Operations Associate (EMEA)

Remote from
, , , , ,
Job function
HR & Recruiting
Job type
Full Time,
Job posted
Apply before
14 Oct 2023
Financial Services

About Kraken

We put the power in your hands to buy, sell, and trade digital currency 🌏

Actively Hiring
4.7 Rated
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Cryptowatch.
Become a Krakenite and build the internet of money!

The Team:

This is a fully remote role and we will accept applications from: EMEA
Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. We are seeking a driven People Operations Associate to join our KX team in Europe.
The KX Operations Associate will work closely with the wider KX Operations Teams, HR Business Partners and a number of other stakeholders on various HR projects and initiatives.
The Operations Associate is the first point of contact for most KX (HR) related questions. You will provide outstanding Kraken-level customer service to your fellow Krakenites by ensuring all questions and requests are being answered timely and accurately within defined SLAs and by keeping the KX Knowledge base up-to-date with the latest policies and procedures.

The Opportunity:

  • T0 – T1 Service Desk support, answering frequently asked questions from Krakenites regarding policies and procedures; triage more complex questions to appropriate KX leads and functions
  • Review all open service desk tickets to ensure they are properly tagged/labeled and meeting SLAs
  • Review and audit the hire process in Workday for all incoming hires
  • Action data updates in Workday using information and approvals from service desk tickets – ensuring data integrity at all times
  • Review and update internal and external process documentation using the agreed upon formatting guidelines
  • Identify and execute on the continuous improvement of KX programs and processes to enhance the overall Krakenite experience
  • Keep up-to-date with the latest HR trends and best practices, supporting local KX Generalists with any changes
  • Support ad hoc projects

Skills you should HODL:

  • At least one year administrative experience in Human Resources, Onboarding or Recruiting
  • Demonstrated knowledge of international employment-related laws and regulations
  • High level of integrity and confidentiality
  • Positive, professional business presence
  • Effective communication skills to communicate proactively and respectfully with the KX team and wider Krakenite population
  • Extremely organized with exceptional attention to detail and accuracy
  • Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities
  • Flexible to take on a variety of tasks, adaptable and can anticipate opportunities for additional contributions
  • Experience of working in an SLA / ticket driven environment

Nice to haves:

  • Employment contract management experience
  • Experience in using Workday
  • Experience in using Jira ticketing system
  • Experience in using Confluence

Apply now >

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What position is Kraken hiring for?

Kraken is hiring a remote People Operations Associate (EMEA) from , , , , ,

What type of employment does Kraken offer?

This is a Full Time role.