Data Conversion Specialist

Remote from
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
15 Oct 2023
Industry
Computer Software

About WorkWave

The Leader in Cloud-Based Field Service and Fleet Management Solutions for Companies With a Mobile Workforce.

Actively Hiring
The role of Data Conversion Consultant is critical to the success of the team and our customers who require data migrations from native and third-party sources. The right person for the role is a motivated, energetic, and experienced individual who can learn the WorkWave products well and is able to utilize technical and analytical skills to assess the needs of every client. This person will ensure the customer experience is best-in-class while working cross-functionality with Customer Success and Data Services to manage and track the progress of migration deliverables between WorkWave and customers

WHAT YOU’LL DO:

  • Manage all aspects of the customer data conversion process to a successful conclusion
  • Consult with customers to help WorkWave understand customer business needs and recommend best practices to enable business workflows
  • Develop, update, and deliver weekly status reports for your projects
  • Work both independently and cross-functionally to champion the success of your customer’s migration process
  • Offer technical expertise and guidance throughout the data conversion and merge processes
  • Handle customer support calls during the post conversion time-frame
  • Develop trust based relationships with customers so that we collectively reach successful outcomes
  • Track time spent and help the team to develop and refine best practices so that our quality and timeliness improve
  • Continually increase your knowledge of the software and the industries
  • Drive efficiency between sales, implementation, and data engineering hand-offs
  • Requires some level of work being done outside of standard business hours

WHAT YOU’LL NEED:

  • Proven ability to manage multiple projects with tight deadlines
  • Minimum of 2 years of data, technical support or implementation experience
  • Advanced Excel knowledge and data analysis skills
  • Familiarity with agile task management systems like Jira
  • Ability to deal with an occasional challenging customer
  • Ability to define and negotiate win/win outcomes
  • Strong communication skills within a team, between teams, management, and customers
  • Ability to manage multiple tasks and prioritize appropriately
  • Data conversion or migration experience preferred
  • High attention to detail
  • Understanding that data merges cannot take place during production hours and occasional availability outside of standard business hours to facilitate key migration projects
  • A track record for handling escalated issues appropriately

Apply now >

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FAQ

What position is WorkWave hiring for?

WorkWave is hiring a remote Data Conversion Specialist from

What type of employment does WorkWave offer?

This is a Full Time role.