Head of Customer Experience

As a Customer Service Representative, you will provide routine service support to PNC customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts.

We’re looking for a Technical Consultant to join our Professional Services team in EMEA. In this role, you’ll serve as a technical partner to our enterprise clients—designing, implementing, and supporting complex solutions that power Degreed’s platform throughout the client lifecycle.

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy.

The Customer Care Advocate 1 acts as an advocate for the company’s customers and partners within the support function and across all other departments.

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.

The Customer Success Consultant is accountable for our clients’ adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients’ business outcomes.

The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. Playing a critical role in the customer journey, the Onboarding Specialists serve as project managers, guides and partners to their customers, owning the relationship from sale to adoption.

The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. As a Success Manager, you will partner closely with our Mid-Market segment of customers, a portfolio of sophisticated and successful self-care businesses to ensure they are realizing the incredible value of our platform.

As a Clinical Care Navigator,  you’ll be doing the important, meaningful work of managing crises, providing in-the-moment phone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities.

The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard’s customers. As an Onboarding Manager, Enterprise, you will lead a team of approximately 5-7 Enterprise Onboarding Specialists (OSs),ensuring the seamless onboarding of our largest, most complex customers.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities.

As a Customer Success Manager (CSM), you will be responsible for a portfolio of accounts within our “medium touch” engagement model. Your core focus will be to drive product adoption, maximize customer value, and to perform proactive activities to mitigate churn risks as well as uncover expansion opportunities.

As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful.

You will play a crucial role in retaining clients within our financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the program.