Channel Customer Success Manager (Singapore/Korea)

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.

About you

You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.

About this role

We are looking for a Customer Success Manager, Korea (location can either be Singapore/Korea) to partner with our customers and partner in Korea post-sale to drive adoption and ensure customer satisfaction, growth and retention.

What you’ll be doing:

• Become a liaison between Udemy Business’s Customer Success Team and our partner’s Customer Success team and become the ambassador of the best practices.
• Consulting with customers/partner on their internal learning and development strategy, and influence leaders to drive change across their organization
• Creating and guiding our partner with engagement strategies to generate awareness and drive usage of Udemy Business to help customers meet their business objectives
• Implementing and training new customers. Be the onboarding project manager for each customer, and partner with our Solutions Engineers on technical requirements.
• Understand the IT security related concerns of Korean customers and explain to solution engineering team, maintain Korean FAQ, security protocols & certifications that our partners’ sales and customer success teams can share with our customers
• Working with product management to surface customer requests and help translate customer feedback into product requirements
• Working with legal team to support process of keeping MSA between customers and Udemy synchronized in Korean and with continually changing English version

What you’ll have :

• 5+ years of B2B SaaS customer success, account management, consulting and/or sales experience
• Bilingual in Korean/English.  Must be able to communicate in Korean in meetings as well as emails.  Must have a solid understanding of Korean business culture to represent Udemy.
• Familiarity with Salesforce and Gainsight platforms
• Experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
• Experience working with HR/L&D customers would be a plus, but not required
• SSO/API related knowledge is a plus but not required
• Requires some travel to the USA and regional APAC meetings

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

•  We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

About our APAC region

When you join Udemy in our Asia Pacific (APAC) region, you’ll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation — and you can be part of the next stage of our journey.

Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. You’ll work with various cultures with unique needs, affording you the chance to learn and progress in your career. And that progression doesn’t come at the cost of work-life balance; people are at the heart of our mission, which is why we’re committed to looking after ours.

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