Manager, Customer Success – Mid Market

The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide mentorship on standard methodologies for Splunk Cloud and Enterprise deployments.

The Customer Support Manager will develop and implement a robust, scalable customer support strategy that aligns with our company’s goals. This role will oversee the support team, establish & monitor performance metrics, and drive the adoption of innovative tools & processes to optimize efficiency, improve customer satisfaction, and ensure compliance with industry best practices.

Weʼre looking for a SMB Customer Success Engineer to drive the success of Procoreʼs SMB customers. In this role, youʼll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal.

You are fascinated by security and red teaming. The idea of studying the past attacks excites you.

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

Newspack, part of Automattic’s portfolio of products, aims to help small and medium-sized news organizations publish great stories, develop a loyal audience, and find a path to financial sustainability at a time when local journalism faces immense challenges.

Our customer base is growing faster than ever! We’re looking for EMEA based Customer Success Manager who is proficient in both English & French who thrives in a dynamic environment and is passionate about driving customer engagement at scale.

Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments.

At LimeSurvey we are on a mission building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in and around Hamburg.

Granicus is seeking a Customer Success Consultant (CSC) to support the successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients’ business outcomes.  As a CSC, you consistently provide exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in our communities.

We’re seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Upwork platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention, and driving adoption in enterprise environments.

As a CX Technical Representative for the Extended Services team, your role is to troubleshoot Tier 2 issues affecting our customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success.

As an Educational Support Representative, you’ll leverage your educational background and consultative approach to guide prospective students and families toward personalized learning solutions.

From running the world’s largest repository of Java open source components (Maven Central), to inventing modern artifact management with Nexus Repository, and to introducing the  world’s only solution that stops malicious open-source malware in its tracks, we’re constantly innovating and serving thousands of organizations and over 15 million developers around the world.