AI Business Owner and AI Product Manager

Led the scoping and delivery preparation of Agent Courtier, the insurance group's first generative AI agent for brokers and marketing teams. Conducted use-case design with business stakeholders, legal review, and acceptance testing.

Advised executives on an AI roadmap embedded in the strategic plan. Prioritized 14 AI use cases using an adapted RICE approach, defined success metrics before build, and established governance covering AI committee processes, GDPR, AI Act, and prototype-to-production controls.

Developed additional AI product initiatives, including an AI-assisted benchmarking tool, the fully automated Radar Assurance weekly newsletter, and a fraud-related business case.

Co-founded and operate a sports fan platform serving more than 5,000 users. Own product vision, KPI-based roadmap prioritization, acquisition and conversion experimentation, and marketing.

Build and iterate on agentic product workflows with Claude Code, where agents support development, testing, analysis, and specifications. Apply written operating rules, incremental changes, testing before production, and systematic human validation.

Built AI prototypes including Brain Bot, a Telegram RAG assistant handling voice notes, images, links, and sourced answers, as well as a multi-agent pipeline with product manager, architect, and tester roles.

Owned an internal AI chatbot that achieved widespread adoption and reduced support tickets by approximately 30% through ServiceNow.

Led UX research, journey design, prototyping, and vendor selection activities for a collaborative SaaS portfolio. Scoped AI projects involving PDF data extraction, document matching, and chart-related use cases, while supporting agile data and development squads.

Led delivery coordination and nearshore onboarding within an asset-management environment. Supported operational alignment, stakeholder coordination, and delivery processes for digital initiatives.

Applied experience in regulated financial services and change delivery to help teams adopt new ways of working and maintain effective execution across distributed teams.

Delivered global change-management programs affecting between 3,000 and 25,000 people. Led the rollout of new telephony tools for 25,000 Solvay employees across more than 30 countries.

Supported IT support nearshoring for Adecco and M&A integration activities for Amadeus. Created end-to-end change strategies, ambassador networks, and training programs to drive adoption.

Served as Platform Owner for an 18-person digital team in a banking environment.

Managed digital platform priorities and coordinated delivery in a regulated financial-services context.

Led the digital department and managed a team of eight.

Directed digital initiatives, team execution, and product-related priorities for the media organization.

Contributed to digital transformation initiatives reporting to banking networks.

Worked in a regulated banking environment on transformation, stakeholder alignment, and digital delivery.

Managed B2B and B2C digital products in banking and financial-services contexts.

Built foundational experience in product management, customer-facing digital experiences, and regulated-industry delivery.