I am a customer support and operations professional with more than eight years of experience handling billing, account, order, inventory, and vendor-related questions. I focus on accurate, process-driven work and clear written communication.
I have processed more than 100 daily transactions across multiple systems, including dealership and accounting platforms. I am comfortable resolving discrepancies, correcting errors, documenting issues, and escalating matters when needed.
My background includes supporting customers, service staff, vendors, and internal operations teams. I have managed account updates, invoicing, order status requests, inventory tracking, deliveries, and confidential records.
I am proficient with QuickBooks Online, Excel data analysis functions, MySQL, Tableau, Google Workspace, and automotive operations systems. I learn new products and tools quickly and can maintain accuracy during repetitive, high-volume work.
I currently work from San Antonio, Texas in the Central Time Zone and am seeking remote customer support or operations opportunities. I bring dependable independent work habits, attention to detail, and a practical approach to identifying recurring process issues.
Run daily operations for a working ranch in San Antonio, including animal care, feeder maintenance, and supply tracking.
Manage inventory-related needs and maintain reliable day-to-day operational processes.
Coordinated scheduling, medical appointments, vendor communications, and supply management during a three-year client engagement.
Maintained confidential records while supporting daily operational and care-related needs.
Completed 663 independent logistics and delivery assignments with a 100% completion rate.
Maintained a 4.97 out of 5 customer rating while working independently without direct supervision.
Processed more than 100 daily transactions across CDK, StarParts, and DealerCONNECT. Identified and resolved billing discrepancies before they reached downstream teams.
Handled vendor orders, deliveries, invoicing, balance reconciliation, and discrepancy resolution across multiple suppliers. Advised customers and service staff on parts availability and order status.
Managed billing, account updates, and vendor orders in Reynolds & Reynolds while maintaining accurate records and meeting daily production goals.
Tracked inventory levels, order status, and delivery timelines to keep parts available and reduce operational delays.
High School Diploma
High School Diploma. Completed college coursework in Kinesiology, General Studies, and Sports Management.
QuickBooks Online Accountant Certification, QuickBooks Online
QuickBooks Online Accountant Certification.
Mastering QuickBooks Online, QuickBooks Online
Completed Mastering QuickBooks Online course.
MySQL for Data Analytics, Data Analytics
Completed MySQL for Data Analytics course.
Excel for Data Analytics, Data Analytics
Completed Excel for Data Analytics course.
Tableau for Data Visualization, Data Visualization
Completed Tableau for Data Visualization course.
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