I am a Customer Experience and Billing Operations Specialist with more than five years of experience supporting customers in subscription-based and telecommunications environments.
I handle billing operations, payment processing, refunds, chargebacks, returns, exchanges, and subscription-related inquiries. I focus on resolving issues accurately and efficiently while maintaining a positive customer experience.
I have experience providing multichannel support through email, chat, phone, and SMS. I am comfortable using CRM, helpdesk, payment processing, and internal account-management systems.
I have also led customer service teams, monitored service-quality metrics, and supported onboarding and training for new team members. I value clear processes, strong documentation, and consistent service standards.
My strengths include dispute resolution, customer retention, first-contact resolution, administrative support, and process improvement. I am committed to delivering reliable support and improving operational efficiency.
Manage customer interactions across email, chat, phone, and SMS channels in a client experience role.
Resolve billing concerns, refunds, returns, exchanges, and subscription inquiries. Process payments and billing adjustments using Stripe and internal systems.
Led and supported customer service representatives in a fast-paced customer support environment.
Monitored response times, customer satisfaction, and ticket-quality metrics to maintain service standards. Conducted onboarding and training sessions for new team members.
Investigated and resolved billing discrepancies and payment-related customer concerns.
Assisted customers with account and billing inquiries through phone support. Processed account adjustments and maintained accurate records.
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