I am a customer service and operations professional with more than six years of experience in high-volume food service and customer support environments.
I have supported customers through phone, email, and in-person interactions, resolving billing, service, payment, and account-related concerns while maintaining accurate documentation.
I bring leadership experience in daily operations, employee scheduling, onboarding, training, cash reconciliation, inventory tracking, and service-standard compliance.
I am proficient in preparing sales, billing, workforce, and operational reports using Microsoft Excel, Google Sheets, and Google Workspace.
I am known for clear communication, reliable follow-through, strong organization, and the ability to manage competing priorities during busy periods.
I am seeking a remote customer support, sales support, or administrative coordination role where I can contribute strong customer service and operational support skills.
Coordinated daily operations and team deployment in a high-volume customer service environment, adjusting priorities to meet changing business needs.
Coached team members on customer experience, service standards, safety procedures, and accurate product handling. Completed opening routines, cash and till responsibilities, temperature checks, date controls, and store-readiness tasks while communicating operational priorities to management.
Managed daily operations and prepared schedules for more than 15 employees, improving staffing coverage and reducing absenteeism by approximately 20%.
Prepared daily sales, billing, and workforce reports using Microsoft Excel and Google Sheets. Supported payroll documentation and employee onboarding, reducing administrative processing time by an estimated 15%, while resolving customer concerns and guiding employees on service expectations.
Supported operations at a high-volume location processing more than 200 orders per day, coordinating service execution, inventory, invoicing, and operating procedures.
Trained and supervised more than 10 employees on customer service, standard procedures, and daily priorities. Tracked stock, maintained accurate records, and addressed customer complaints professionally.
Prepared weekly schedules for more than 20 employees and monitored attendance, staffing coverage, and performance needs.
Completed cash, sales, and compliance reports on time across multiple consecutive quarters. Trained new employees on POS systems, customer service, workplace safety, and operating procedures.
Processed more than 100 customer transactions per shift using POS systems while maintaining over 99% order and payment accuracy.
Resolved routine customer concerns and maintained accurate cash and digital transaction records in a fast-paced service environment.
Handled high-volume client calls and resolved billing and service concerns for customers.
Maintained accurate customer account documentation and provided professional phone-based customer support.
Associate of Arts
Associate of Arts program.
Google Project Management Professional Certificate, Project Management
Professional certificate program in progress.
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