Client Success Manager

- Employ outstanding relationship-building skills to boost the loyalty and productivity of the merchants within your portfolio.
- Track and identify trends within my portfolio to appropriately plan and prioritize your calls on a daily, weekly, and monthly basis.
- Display integrity and responsiveness when contacting merchants to create trust and build rapport.
- Train new merchants on the benefits of using Snap and how to most effectively use our system to grow their business.
- Provide ongoing maintenance and relationship building for active merchant accounts.
- Actively seeks to contact and reactivate dormant merchants within your portfolio by building rapport, answering questions, resolving concerns, and supplying any needed training and marketing materials.
- Develop and implement appropriate plans to resolve unfavorable trends and enhance sales.

- Managed the daily operations related to customer service, inventory management, and marketing.
- Developed competitive advantage in the market niche.
- Developed print advertising, social media campaigns, and networking events to deliver messages to the target audience.
- Established and monitored KPIs to optimize company performance.
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.

- Directed daily branch operations, leading the team to exceed monthly, quarterly, and annual KPI's goals.
- Oversaw the development and execution of marketing campaigns to increase branch visibility and brand recognition.
- Reviewed employee job performance and contribution during performance appraisal.
- Boosted customer satisfaction scores by 50% in 6 months utilizing customer feedback surveys.
- Maximized branch revenue by using Lean Management techniques.