IT Specialist

- Engage with clientele, providing prompt responses to inquiries and addressing client requests for up to 50 interactions daily
- Deliver comprehensive operational and technical support for as many as 20 events daily
- Collaborate with Event Coordinators, Student Programs Council, Campus Departments, and fellow full-time staff members to ensure the successful execution of events
- Supervise up to 20 student workers per semester, ensuring adherence to employment protocols and fostering a productive work environment
- Swiftly resolve conflict or miscommunication with clientele using strong critical thinking and problem-solving skills
- Effectively manage events across three buildings, skillfully prioritizing tasks while ensuring elevated clientele satisfaction
- Actively engage in weekly team meetings to enhance event support and strategize for the upcoming week

- Proficiently set up and operated over a dozen audio-visual components per day, employing meticulous cable management
techniques to uphold organization and functionality
- Delivered immediate on-site assistance for audio-visual and computer software needs across 15 daily events, ensuring client satisfaction
- Managed audio mixing and live-streaming during events, promptly resolving any arising issues to maintain high-quality
event experiences
- Directed a team of 5 to 10 students in the efficient setup of event equipment, promoting attention to detail and enhancing
teamwork and leadership skills.
- Established effective communication channels with building managers to verify event requests, client inquiries, building policies, and other pertinent details.

GPA: 3.66; Dean's List (4 semesters); President's List (4 semesters)