Accounts Receivable Specialist

Lead and mentor a team of Accounts Receivable Specialists, providing guidance and support to ensure accurate and timely processing of invoices, payments, and collections.
Develop and conduct training programs for new and existing team members on accounts receivable processes, best practices, and company policies.
Utilize Google Analytics tool Looker to create comprehensive reports, dashboards, and visualizations for key stakeholders, providing valuable insights into accounts receivable performance.
Utilized accounting software to record and track payment transactions, update customer information, and maintain accurate records.
Proactively research ways to improve DSO; work closely with Accounting to monitor accounts receivable (both Net30 and DelayPay)
Ensure DelayPay (Deferred payment program) cases are properly monitored, and payments are timely received. Coordinate departmental collection activities, working closely with team members and executive management to monitor and ensure timely collections of accounts receivable.
Track overpayments and resolve them according to industry standards.

Monitor accounts for overdue payments, follow up with clients via phone or email, and initiate collection processes to ensure timely payment.
Maintain accurate records of all receivable transactions, update customer information, and track payment status. Process vendor invoices and ensure timely and accurate payment processing (Oracle – PeopleSoft)
Verify the accuracy of invoices, purchase orders, and payment requests, matching them with supporting documentation and obtaining necessary approvals.
Reconcile accounts payable transactions, ensuring that all expenses are appropriately recorded, and discrepancies are addressed promptly.
Coordinate with vendors and internal stakeholders to resolve payment-related inquiries and discrepancies.
Assist in preparing financial reports and statements related to accounts receivable and accounts payable activities. Collaborate with finance and accounting teams to provide relevant data and insights for budgeting and forecasting purposes.
Suggest and implement process improvements to enhance efficiency and accuracy in the accounts receivable and accounts payable functions.
Ensure compliance with company policies, accounting principles, and regulatory requirements in all financial transactions.
Participate in internal and external audits, providing necessary documentation and support.
Processed and reconciled World of Hyatt daily loyalty program reward redemptions receivables activities Processed refund request for 16 Hyatt Vacation Ownership properties.
Investigated and managed chargeback notifications received from credit card companies, banks, and payment processors.
Gathered compelling evidence and supporting documentation to dispute invalid chargebacks, resulting in a successful resolution rate of 100%.

Ensured the hotel is 100% in compliance with all internal control procedures.
Reviewed the accuracy and integrity of charges, including A/R, daily cash balances, direct billing and credit card payments processed throughout the properties various outlets.
Posted credit cards for food and beverage and settled credit card batches for room charges.
Prepared and presented various reports and assisted with general ledgers at month end closing activities and generate daily accounting reports.
Verified food and beverage discounted checks are justified, properly recorded into Profitsage and OnQ property management system.
Ensured timely preparation and distribution of daily revenue and allowance journal and any adjustments after sales receipts are confirmed.
Balanced hotel revenue within Profitsage and OnQ property system reports.
Receive and input micros sales reports daily, Micros includes check payments, credit card payments, cash payments, and tips payment.
Reconcile the daily sales report using the trial balance, general ledger and other reports.
Reconcile Banquet checks, Audio visuals, and service charges.
Managed daily $70k vault, petty cash, change request, and bank audits for over 50 bank tills in several property outlets.
Managed and deposited all check payments and monies received on daily basis.

Business