I have solid experience in customer service and sales, working with international clients in Portuguese, English, and Spanish. I’ve handled tasks like guiding customers through onboarding, providing support via email, phone, and chat, and ensuring compliance with regulations. I’ve also met sales targets by building strong relationships, understanding customer needs, and delivering personalized solutions. My work has always involved connecting with people from different backgrounds and cultures, making communication a key strength.
Successfully guided clients through onboarding, providing multi-channel
support (email, phone, chat) to resolve issues, answer questions, and ensure a
positive client experience.
Managed KYC procedures for customer accounts, ensuring compliance with
AML regulations.
Verified and approved withdrawal requests, maintaining stringent document
controls
Prospected and engaged customer leads through targeted cold calling.
Achieved sales targets by presenting and promoting aesthetic procedures and
products.
Provided exceptional after-sales service, ensuring long-term customer
satisfaction
Literature Portuguese/English
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