IT Operations Support Analyst

Tech troubleshooter. People helper. Proactive problem-preventer. With 6+ years of hands-on experience across IT Support, Application Development, and Service Desk Operations, I’ve supported global teams, fixed the unfixable, and occasionally saved a day (or a launch). I’m that team member who doesn’t just close tickets — I dive into the root cause, update the docs, train the team, and tweak the process to make sure we don't see that same issue again.

I’ve delivered support to thousands of users, reduced ticket resolution times by 35%, and mentored junior analysts to level up service quality. Whether it’s optimizing onboarding processes or leading escalations at 3am (thank you, coffee), I bring structure, calm, and a service-first mindset to every task. Now, I’m excited to bring that energy to Lime — helping riders roll, cities breathe easier, and internal tech teams operate like a well-oiled e-scooter.