Remote Customer Service Specialist

I am a multilingual professional based in Barcelona, Spain, with extensive experience in customer support, tourism, and digital tools. I have honed my skills in resolving complex cases, improving processes with AI and automation, and ensuring high customer satisfaction. My proven record includes maintaining a customer satisfaction rate of over 92% and implementing feedback analysis tools to enhance service quality. I am passionate about delivering exceptional customer experiences and continuously seek ways to improve my skills and knowledge in the field.

Currently, I work as a Customer Service Specialist at ComData Group, where I handle multi-channel communications, manage complex cases related to payments and returns, and implement feedback analysis tools using AI. My efforts have resulted in a 25% increase in customer satisfaction, which I have maintained above 92%. I thrive in dynamic environments and enjoy collaborating with teams to streamline processes and improve service delivery.

Before my current role, I worked as a Travel Agent at lastminute.com, where I provided personalized travel support and post-sales service. My experience in the tourism sector has equipped me with the ability to coordinate effectively with internal teams and deliver tailored solutions to clients.

I also have a background as a Product Manager at Barcelona.de Tourist Info S.L., where I developed custom itineraries and negotiated with vendors. My analytical skills were essential in managing budgets and assessing offers to provide the best options for our clients.

Earlier in my career, I served as a Marketing Officer at a travel agency in Düsseldorf, Germany, where I managed tour packages and executed Facebook promotions. This role allowed me to combine my marketing expertise with my passion for travel, further enhancing my customer service skills.

I hold degrees in Business Administration and Tourism Administration, which have provided me with a solid foundation in both business and customer service principles. I am always eager to learn and adapt to new challenges in the ever-evolving customer service landscape.