Customer Support Coordinator Eyewa
Handle high volumes of inbound and outbound calls professionally, providing quick and effective solutions to customer inquiries.
Assist customers with order tracking, product information, returns, exchanges, and general service questions.
Accurately document all interactions and updates in the CRM system to maintain clear service records.
Collaborate with warehouse, logistics, and other internal teams to ensure fast and accurate issue resolution.
Maintain a deep understanding of products and services to provide detailed and confident support.
Meet or exceed KPIs, including call quality, resolution time, and customer satisfaction scores.