I am an experienced professional seeking to join an organization where I can utilize and enhance my skills and knowledge in sales, telemarketing, and customer service to attain a high level of performance. My background includes extensive experience in customer service and sales, where I have developed strong communication and analytical skills. I am dedicated to providing excellent customer experiences and resolving issues efficiently. I have a proven track record of managing customer escalations and implementing retention strategies to ensure customer loyalty. My goal is to contribute positively to my team and the organization as a whole.
Communicate with customers to increase loyalty and retain businesses or services and quickly devise solutions to problems that trigger cancellation considerations. Analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports to develop an assertive approach to retain business and persuade the customer to add a revenue-generating unit (RGU).
Handling escalated customers via phone calls who filed complaints or took external actions to resolve an issue. Managing open escalation tickets for technical issues or account-related issues.
Creating a positive customer experience environment and resolving customer complaints. Collaborate with the team to develop a holistic and universal line of actions.
Generate leads of potential new customers. Answering both general and specific questions about the company’s products and services and conducting price and feature comparisons to facilitate purchasing.
Manage and utilize company-provided leads. Mine leads online. Response to customer’s questions regarding the product and services being offered.
Manage and utilize company-provided leads. Provide informative comparisons to competitors to persuade sales.
Associate in Computer Technology
Bachelor of Science in Accountancy
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