I am a proactive and cheerful customer service provider with more than 14 years of experience in customer service. I have also gained entry-level experience as a Virtual Assistant, where I have handled various administrative tasks such as organizing appointments, making phone calls, and generating leads. My goal is to work in a company where I can make the best of my potential and contribute to the organization’s growth. I pride myself on my ability to manage customer inquiries effectively and provide exceptional support to clients. My experience in the industry has equipped me with the skills necessary to thrive in fast-paced environments and deliver results. I am committed to continuous learning and improvement, ensuring that I stay updated with the latest trends and best practices in customer service and virtual assistance.
Call customer support or use online platforms to verify a patient's insurance eligibility. Create / Update patients billing information in Electronic Medical Records Software. Maintain up-to-date information concerning patients' insurance coverage. Observe HIPAA regulations and standards for protecting patient information.
Handle affluent customers and manage over 70 calls per day. Help customers complete online banking services and assist users with access problems. Improved customer satisfaction by going above and beyond to answer questions and offer expert support. Process customers’ payments and provide education regarding their bills.
Assess client’s needs and determine eligibility for intake service. Work with healthcare providers to maintain the patient’s continuity of care. Check the procedure according to CPT Codes / ICD-10-CM. Upheld HIPAA regulations and standards for protecting patient information.
Handle new subscribers’ orders, account inquiries, and assigned tasks. Communicate with customers regarding promotions, answering questions, and addressing concerns. Educate customers about their bills, bill cycles, payment processing, and support policies and procedures. Deliver exceptional customer service to every customer.
Recruit, hire, and train new personnel regarding proper protocols and customer service standards. Manage purchasing, sales, marketing, and customer account operations efficiently. Interact well with customers to build connections and nurture relationships. Observed each employee’s individual strengths and initiated a mentoring program to improve their areas of weakness.
Develop and implement a successful onboarding program. Facilitate virtual and in-person learning sessions. Provides effective coaching and mentoring to new hires. Analyze and evaluate training effectiveness.
Manage 80-100 calls per shift. Respond to customers’ inquiries regarding their accounts. Open a new account and document each customer interaction. Upselling products and services to existing customers.
Conduct data collection by interviewing participants over the phone. Calling companies in Asia & Europe to gather information regarding their plastic usage. Understand what plastic products big companies want, who will buy them and at what price.
Bachelor of Science in Computer Engineering
Secondary
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