Consultor de Negócios / BDR / SDR
About Me
I am a professional with a solid trajectory in business, highlighting experience in customer service, lead qualification and prospecting, conducting strategic meetings, and effective presentations of products and services. I have proven skills in defining and achieving goals, combined with a strong results orientation, teamwork, and proactivity. I bring expertise in remote, in-person, or hybrid work environments. With a robust foundation in administration and a consistent track record of deliveries, I position myself as a versatile and committed professional, prepared to face the challenges of the current corporate environment.
Throughout my career, I have worked extensively with CRM systems such as Komo, Agendor, Pipefy, Overloop, Hubspot, and Omie, managing data input, lead classification, and follow-ups to ensure efficient sales processes. I am experienced in prospecting through LinkedIn, Sales Navigator, Apollo, and Econodata, and I maintain regular contact with leads via telephone, WhatsApp, email, and video calls.
I have contributed to increasing lead qualification and sales results, including a 30% growth in lead base and revenue at Maturi. My roles have included inside sales, customer experience, KYC consulting, and financial and operations coordination at Itaú Unibanco, where I managed teams, projects, and risk operations, and received multiple awards for service quality and customer satisfaction.
I am fluent in Portuguese, with intermediate English and basic Spanish skills, enabling me to handle international leads effectively. I am committed to continuous learning, having completed postgraduate studies in Information Security and various certifications in sales methodologies, customer experience, and process management.
I am eager to leverage my skills and experience to contribute to business growth and customer satisfaction in a dynamic and challenging environment.
Skills
Project ManagementSalesforceCustomer ServiceProcess ImprovementRisk ManagementCustomer SupportTeam ManagementGoogle SheetsData EntrySales TrainingInside SalesCRM Management
Education
Postgraduate in Information Security
9,5
Planning and Strategy of Banking Operations
10
People and Process Management
10
Graphic Design
9,5
Experience
Updated CRM Komo for inbound lead classification from Instagram integration; updated CRM Agendor with company and business data; prospected leads using LinkedIn and Sales Navigator; contacted leads via phone, WhatsApp, email, and video calls; prepared reports for CEO; tabulated videos to increase leads; maintained daily productivity spreadsheets; conducted video meetings with qualified leads for institutional presentations and product sales; managed national and international sales cells requiring full-time Spanish communication; reorganized international lead spreadsheets and productivity reports, increasing qualified leads.
Qualified inbound leads; acted as Closer in SONAR project; updated CRMs Pipefy, Overloop, and Hubspot; contacted leads via phone app API 4, email, and WhatsApp; improved lead qualification speed and volume; contacted BMC Hyundai machine project clients for quality and NPS data, achieving 100% response rate.
Implemented commercial area; qualified and prospected B2C leads; used Apollo, LinkedIn, Econodata for prospecting; conducted consultative sales; used WhatsApp Business; expanded inbound lead contacts.
Implemented, updated, and used CRM Omie; qualified, prospected, and reactivated inbound and outbound B2B leads; used LinkedIn, Apollo, Econodata for lead location; conducted video calls with qualified leads for company presentation and pre-sales of Diversity and Inclusion product; grew lead base and revenue by 30% compared to previous year.
Used Digitalk platform; requested and verified documents for responsible area; guided clients on formalization and contracted products; exceeded monthly service target from 700 to 1050 with positive results and hiring.
Led activities, systems, and methodologies in finance and operations; managed and trained teams applying meritocracy; managed projects for result improvement; handled operational risk management; served internal clients to finalize contracted business; collaborated with peer areas for result improvements; managed crises and conflicts; sold, implemented, and supported customized and routine banking products; worked in retail, wholesale, and corporate segments managing high-performance teams; received awards for service quality, customer service, and wait time reduction; earned meritocracy bonuses and company-sponsored courses.