I am a professional with a solid trajectory in business, highlighting experience in customer service, lead qualification and prospecting, conducting strategic meetings, and effective presentations of products and services. I have proven skills in defining and achieving goals, combined with a strong results orientation, teamwork, and proactivity. I bring expertise in remote, in-person, or hybrid work environments. With a robust foundation in administration and a consistent track record of deliveries, I position myself as a versatile and committed professional, prepared to face the challenges of the current corporate environment.
Throughout my career, I have worked extensively with CRM systems such as Komo, Agendor, Pipefy, Overloop, Hubspot, and Omie, managing data input, lead classification, and follow-ups to ensure efficient sales processes. I am experienced in prospecting through LinkedIn, Sales Navigator, Apollo, and Econodata, and I maintain regular contact with leads via telephone, WhatsApp, email, and video calls.
I have contributed to increasing lead qualification and sales results, including a 30% growth in lead base and revenue at Maturi. My roles have included inside sales, customer experience, KYC consulting, and financial and operations coordination at Itaú Unibanco, where I managed teams, projects, and risk operations, and received multiple awards for service quality and customer satisfaction.
I am fluent in Portuguese, with intermediate English and basic Spanish skills, enabling me to handle international leads effectively. I am committed to continuous learning, having completed postgraduate studies in Information Security and various certifications in sales methodologies, customer experience, and process management.
I am eager to leverage my skills and experience to contribute to business growth and customer satisfaction in a dynamic and challenging environment.
