I am an experienced Customer Service Advisor with over 10 years of expertise in user support, managing petitions, complaints, and claims (PQR), telephone support, and handling technological platforms. I excel in communication skills, customer orientation, conflict resolution, and attention to detail. I have worked in sectors such as e-commerce, public services, and BPO, contributing to the achievement of quality indicators and customer satisfaction.
Throughout my career, I have provided clear and precise information about products and services, registered and updated customer information in systems, and managed and resolved incidents to ensure a positive user experience. I am diligent in following up on pending cases until their closure and consistently meet quality indicators and response times.
I have experience working with various communication channels, both telephone and digital, and I am proficient in using technological tools for managing and tracking customer requests. My work ethic is focused on achieving results, being proactive, and working effectively within a team.
I have completed technical training in Systems, Payroll and Social Benefits, and Receptionist Digitizer from SENA, and have taken courses in Power BI for beginners and Intermediate Excel in 2025. I am committed to continuous learning and applying my skills to improve customer service processes.
I am based in Barranquilla, Colombia, and I am eager to contribute my skills and experience to a dynamic customer service team, ensuring high standards of service and customer satisfaction.
Initially handled customer service for the Claro Masivos Campaign via telephone in the billing area, later managing PQRS filing, filter area system, and correspondence, working as back office.
Handled customer inquiries, requests, and complaints through various communication channels. Provided clear and precise information about products and services. Registered and updated customer information in the system. Managed and resolved incidents ensuring a positive user experience. Followed up on pending cases until closure. Met quality indicators and response times. Used technological tools for managing and tracking requests.
Managed petitions, complaints, and claims from users via telephone and digital channels. Provided information about company services and processes. Registered and documented cases in corporate platforms. Followed up timely on customer requirements and requests. Contributed to meeting quality and service standards.
Technical Systems
Technical Payroll and Social Benefits
Technical Receptionist Digitizer
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