Asesora de Servicio al Cliente

I am an experienced Customer Service Advisor with over 10 years of expertise in user support, managing petitions, complaints, and claims (PQR), telephone support, and handling technological platforms. I excel in communication skills, customer orientation, conflict resolution, and attention to detail. I have worked in sectors such as e-commerce, public services, and BPO, contributing to the achievement of quality indicators and customer satisfaction.

Throughout my career, I have provided clear and precise information about products and services, registered and updated customer information in systems, and managed and resolved incidents to ensure a positive user experience. I am diligent in following up on pending cases until their closure and consistently meet quality indicators and response times.

I have experience working with various communication channels, both telephone and digital, and I am proficient in using technological tools for managing and tracking customer requests. My work ethic is focused on achieving results, being proactive, and working effectively within a team.

I have completed technical training in Systems, Payroll and Social Benefits, and Receptionist Digitizer from SENA, and have taken courses in Power BI for beginners and Intermediate Excel in 2025. I am committed to continuous learning and applying my skills to improve customer service processes.

I am based in Barranquilla, Colombia, and I am eager to contribute my skills and experience to a dynamic customer service team, ensuring high standards of service and customer satisfaction.