I am a results-driven Customer Success Manager and Automation Head with more than three years of experience supporting major international accounts. I have worked with clients such as AT&T, Hilton U.S., and Wayfair, where I focused on delivering strong service quality and maintaining long-term client relationships.
I specialize in being the main point of contact between clients and delivery teams. My work includes managing onboarding, handling inbound communications, tracking projects, and making sure service expectations are met from start to finish.
I also build and implement automation tools and monitoring systems to improve visibility, efficiency, and proactive issue resolution. I use CRM platforms and custom workflows to streamline operations and support better client outcomes.
My background includes customer success, project management, quality assurance, data reporting, and back-office administration. I have also supported team operations through coaching, schedule coordination, performance tracking, and detailed reporting.
In addition to client service, I have experience in cold calling, appointment setting, and data entry. I am comfortable working in fast-paced environments and handling both operational and communication-heavy responsibilities.
I am fluent in English and Arabic, and I am seeking data-focused or remote opportunities where I can apply my client-success, automation, and process-optimization skills.
Serve as the main point of contact for clients post-sales handover, manage the full client lifecycle, handle inbound communications, oversee back-office administration and project tracking, and design automation tools and monitoring systems to improve efficiency and service delivery.
Managed quality of service, customer relations, data reporting, and metrics forecasting. Provided coaching and quality monitoring to uphold high service standards.
Executed high-volume cold calling campaigns for Solar, Roofing, and Real Estate leads. Filtered CRM data, generated qualified leads, and secured appointments.
Provided high-quality inbound customer support, resolved issues efficiently, achieved strong satisfaction scores, conducted quality assurance through call reviews and performance reports, and supported team management with schedule coordination and reporting.
Managed customer and team emails, verified agent work quality, handled supervisory responsibilities, delivered floor support, and processed schedules, reports, and performance data extraction.
Managed customer and team emails, verified agent work quality, handled supervisory responsibilities, delivered floor support, and processed schedules, reports, and performance data extraction.
Organized and filtered client databases, maintained accurate appointment records, and deployed GoHighLevel automations for follow-up on no-shows and unconfirmed appointments.
Faculty of Business
Studying business at Alexandria University in Alexandria, Egypt.
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