Customer Success Manager & Automation Head

I am a results-driven Customer Success Manager and Automation Head with more than three years of experience supporting major international accounts. I have worked with clients such as AT&T, Hilton U.S., and Wayfair, where I focused on delivering strong service quality and maintaining long-term client relationships.

I specialize in being the main point of contact between clients and delivery teams. My work includes managing onboarding, handling inbound communications, tracking projects, and making sure service expectations are met from start to finish.

I also build and implement automation tools and monitoring systems to improve visibility, efficiency, and proactive issue resolution. I use CRM platforms and custom workflows to streamline operations and support better client outcomes.

My background includes customer success, project management, quality assurance, data reporting, and back-office administration. I have also supported team operations through coaching, schedule coordination, performance tracking, and detailed reporting.

In addition to client service, I have experience in cold calling, appointment setting, and data entry. I am comfortable working in fast-paced environments and handling both operational and communication-heavy responsibilities.

I am fluent in English and Arabic, and I am seeking data-focused or remote opportunities where I can apply my client-success, automation, and process-optimization skills.