Operations and Process Management Specialist

I am an operations, process management, and customer experience professional with more than 10 years of experience supporting business operations, process implementation, team coordination, and continuous improvement initiatives.

I have a strong background in documentation, stakeholder support, training, KPI follow-up, and operational reporting. I focus on creating structure, improving workflows, and helping teams work more efficiently.

I have worked extensively with CRM platforms, data analysis, Python, and Power BI, and I am comfortable translating operational needs into clear and practical processes.

In my current role as Specialist Team Lead at UPS TOMS, I support business operations and executive stakeholders, lead onboarding and training initiatives, and maintain process documentation and knowledge repositories.

I also coordinate work allocation, monitor productivity, prepare operational reports, and help implement new processes before deployment. My experience includes facilitating training sessions and supporting continuity in a 24/7 environment.

Earlier in my career, I worked as a cashier, where I handled customer transactions, payment processing, and cash reconciliation. I am fluent in Spanish and English and have completed certifications in computer equipment operation, service center English, cybersecurity basics, and networking basics.