I am a professional with more than 10 years of experience in customer service, operations, and process management in corporate environments.
I have worked extensively in operational leadership, process implementation, training, and continuous improvement, with a strong focus on documentation, data analysis, and indicator management.
My background includes supporting account executives, leading teams, preparing reports, and maintaining procedures and service documentation for multiple clients and internal stakeholders.
I am comfortable working with CRM systems, Python, Power BI, Excel, and productivity tools to improve efficiency and support data-driven decision-making.
I also have experience in basic technical support, operational continuity, and coordinating with sales, management, and customer-facing teams in fast-paced environments.
I am interested in roles where I can contribute through leadership, process optimization, reporting, and operational support while continuing to create measurable impact.
Provided customer service and support to account executives and operational leadership. Led training and onboarding for new processes, created and maintained procedures, reports, and ticket management for more than 40 clients, and facilitated sessions on systems, metrics, logistics, and administrative processes. Also provided basic technical support and operational continuity in a 24/7 model.
Lead and monitor operational performance of teams of 12 to 15 people to ensure SLA compliance. Support seniors handling customer follow-up, calls, emails, and tracking operations. Prepare CRM reports, analyze data, present results to managers and directors, and provide strategic support through data-driven recommendations. Drive automation, standardization, and continuous improvement initiatives.
Handled customer service and payment processing. Managed petty cash, reconciliations, and cash auditing.
Computer Equipment Operator
Certification in computer equipment operation.
Technician, English for Service Center Care
Technical certification focused on English for service center care.
Certification, Basic Cybersecurity
Basic cybersecurity certification.
Certification, Core Networking
Core networking certification.
Baccalaureate, Distance Education
Secondary education completed through distance education.
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